<p>Position Summary: The Premium Services Seasonal Assistant role offers a unique opportunity to gain hands-on experience in managing the premium seating experience for NFL, MLS, and other high-profile sports and entertainment events. This position is ideal for individuals passionate about hospitality, customer service, and event operations. You will play a key role in delivering first-class service through relationship building, proactive communication, and exceptional event-day execution.</p> <p>Reporting to the Manager, Premium Services, you will assist in ensuring that every Premium Member enjoys a seamless and memorable experience. This role requires a high level of professionalism, attention to detail, and the ability to thrive in a fast-paced environment.</p> <p>This is a seasonal, in-person role based at Mercedes-Benz Stadium in downtown Atlanta, starting January 2026 and ending December 2026.</p> <p>Key Responsibilities:</p> <ul> <li> <p>Premium Member Engagement:</p> </li><li> <p>Develop, enhance, and maintain strong relationships with Premium Members via phone, email, and in-person interactions.</p> </li><li> <p>Serve as a trusted resource for members, ensuring their needs are met promptly and professionally.</p> </li><li> <p>Customer Service Excellence:</p> </li><li> <p>Deliver exceptional service related to renewals, benefits, retention, ticketing, finance, and account management.</p> </li><li> <p>Provide timely and accurate information to Premium Members and fans, ensuring a positive experience at every touchpoint.</p> </li><li> <p>Operational & Event Day Support:</p> </li><li> <p>Assist Premium Services Managers & Executives with event-day operations, including suite inspections, dark day suite use, and special service projects.</p> </li><li> <p>Act as a liaison between Premium Members and stadium operations to resolve issues quickly and effectively.</p> </li><li> <p>Manage and update records within Archtics and CRM ticketing systems to ensure accuracy and compliance.</p> </li><li> <p>Problem Solving:</p> </li><li> <p>Identify, troubleshoot, and resolve unusual or adverse situations using sound judgment and a quick-response approach.</p> </li><li> <p>Escalate complex issues to management when necessary while maintaining a customer-first mindset.</p> </li><li> <p>Administrative Duties:</p> </li><li> <p>Assist with special projects, reporting, and other tasks as assigned by the Premium Services leadership team.</p> </li></ul> <p>Expectations & Qualifications:</p> <ul> <li> <p>Professionalism:</p> </li><li> <p>Always maintain a polished and professional demeanor, representing the Premium Services brand.</p> </li><li> <p>Communication Skills:</p> </li><li> <p>Strong verbal and written communication skills with the ability to interact confidently with high-profile clients.</p> </li><li> <p>Attention to Detail:</p> </li><li> <p>Ability to manage multiple tasks while ensuring accuracy and quality in all work.</p> </li><li> <p>Team Player:</p> </li><li> <p>Collaborate effectively with internal teams and contribute to a positive work environment.</p> </li><li> <p>Technical Skills:</p> </li><li> <p>Familiarity with ticketing systems (Archtics) and CRM platforms preferred; proficiency in Microsoft Office Suite required.</p> </li><li> <p>Flexibility:</p> </li><li> <p>Must be available to work evenings, weekends, and holidays as required by the event schedule.</p> </li></ul> <p>Education & Experience:</p> <ul> <li> <p>Pursuing or completed a degree in Sports Management, Hospitality, Business, or related field preferred.</p> </li><li> <p>Previous experience in customer service, hospitality, or event operations is a plus.</p> </li></ul>