<p>Warranty Advocate- HVAC Products | Carrier Enterprise</p> <p>Introduction:</p> <p>Carrier Enterprise, a leading national distributor of residential and light commercial HVAC products, is seeking a dynamic Warranty Advocate. Join a team that excels in providing top-notch HVAC/R products, parts, and supplies through licensed HVAC/R dealers and contractors.</p> <p>Company Description:</p> <p>Carrier Enterprise (CE) is a premier national distributor specializing in residential and light commercial Heating, Ventilation, and Air Conditioning (HVAC) products, parts, and supplies. We serve licensed HVAC/R dealers and contractors, ensuring top-quality HVAC solutions across 28 states, Puerto Rico, the Caribbean, Latin America, Mexico, and Canada. With over 200+ locations, we are well-positioned to meet our customers' HVAC/R needs.</p> <p>Company Website:</p> <p>www.carrierenterprise.com</p> <p>Job Summary:</p> <p>The Warranty Advocate will be responsible for handling warranty-related inquiries and claims through chat, email, and phone support. The ideal candidate will possess excellent communication skills, attention to detail, and a strong commitment to providing outstanding customer service.</p> <p>Key Responsibilities:</p> <ul> <li>Respond promptly and professionally to customer inquiries regarding warranty claims via chat, email, and phone. </li><li>Assist customers in understanding their warranty coverage, terms, and conditions. </li><li>Process warranty claims efficiently, ensuring timely and accurate resolution. </li><li>Maintain detailed and accurate records of all customer interactions and claims in the CRM (Salesforce) system. </li><li>Provide customers with updates on the status of their warranty claims. </li><li>Collaborate with internal departments, such as technical support and logistics, to resolve customer issues. </li><li>Escalate complex or unresolved issues to the appropriate team members or supervisors. </li><li>Gather and document customer feedback to help improve products and services. </li><li>Stay informed about company products, services, and warranty policies. </li><li>Achieve or exceed performance metrics, including response time, resolution time, and customer satisfaction scores. </li></ul> <p>Qualifications:</p> <ul> <li>High school diploma or equivalent; college degree preferred. </li><li>Previous experience in customer service roles using various channels, such as Live Chat, Phones, and email. 3 years' warranty experience preferred, but not required. </li><li>Strong verbal and written communication skills. </li><li>Excellent problem-solving skills and attention to detail. </li><li>Ability to handle high-stress situations and manage multiple tasks simultaneously </li><li>Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs. </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Knowledge of ServiceBench </li><li>Knowledge of Salesforce </li><li>Experience working with general contractors in a B2B environment </li><li>Bi-lingual (English/Spanish) </li></ul> <p>Benefits:</p> <p>Health Insurance</p> <p>Health Savings Account</p> <p>Dental Insurance</p> <p>Vision Insurance</p> <p>Life Insurance</p> <p>Disability Insurance (Short-term and Long-term)</p> <p>Employee Assistance Program (EAP)</p> <p>Tuition Reimbursement & Professional Development</p> <p>Paid Vacation & Sick time</p> <p>Company Paid Holiday's</p> <p>401(k) Plan with Employer Match</p> <p>Employee Discount Program</p> <p>Invitation to Apply:</p> <p>Full-time and part-time positions are available. To explore this exciting opportunity and other career opportunities at Carrier Enterprise, visit our careers page at www.carrierenterprise.com/careers. Learn more about our company and team.</p> <p>Equal Opportunity Statement:</p> <p>Carrier Enterprise, LLC is an Equal Opportunity Employer and does not discriminate on the basis of age, color, race, religion, disability, sex, or national origin. We support a diverse and inclusive workplace where we employ, retain, terminate, and otherwise treat all employees and job applicants on the basis of merit, qualifications, and competence.</p> <p>Qualifications:</p> <ul> <li>High school diploma or equivalent; college degree preferred. </li><li>Previous experience in customer service roles using various channels, such as Live Chat, Phones, and email. 3 years' warranty experience preferred, but not required. </li><li>Strong verbal and written communication skills. </li><li>Excellent problem-solving skills and attention to detail. </li><li>Ability to handle high-stress situations and manage multiple tasks simultaneously </li><li>Ability to thrive in a remote or office environment while demonstrating schedule flexibility to accommodate evolving business needs. </li></ul> <p>Preferred Qualifications:</p> <ul> <li>Knowledge of ServiceBench </li><li>Knowledge of Salesforce </li><li>Experience working with general contractors in a B2B environment </li><li>Bi-lingual (English/Spanish) </li></ul>