<p>Ministry Brands is looking for a?Manager, Drug & Occupational Health to join our growing team!</p> <p>Who we are</p> <p>Ministry Brands is a leading provider of SaaS operational management systems, payments platforms, digital engagement tools and background screening solutions for faith-based, non-profit and for-profit organizations. We serve more than 95,000 customers as a trusted partner in digital transformation and enablement - advancing missions, driving efficiencies, and building engaged communities for more than four decades. The diverse and real-world experiences of our team members serving their communities makes us stronger together and enhances our ability to advance digital transformation for the greater good.</p> <p>Ministry Brands is committed to acknowledging and valuing our employee differences and to creating an environment in which every individual's unique strengths and abilities are developed and valued. Our employees share in the responsibility for creating this environment and demonstrate mutual respect and acceptance in the workplace. We welcome everyone and are dedicated to creating a culture where all our employees have equal opportunity to be heard and reach their full potential.</p> <p>Available Locations: Tulsa, OK and Tampa, FL</p> <p>Hybrid Working: In this role, you will split your time between working at the designated company office for a minimum of 3 days per week and will work remotely from your home address up to 2 days per week. Any changes to these work locations must follow the appropriate process as outlined in our handbook.</p> <p>What you'll do</p> <p>As a part of Ministry Brands, we are a fast-growing, globally recognized background screening company accredited by the Professional Background Screening Association (PBSA) with locations in Tulsa, Oklahoma, and Tampa, Florida.? We currently have an opening for a Manager leading our Drug & Occupational Health team in our Services & Fulfillment department.?Our purpose is to be the trusted voice in background screening by providing a unique experience that conveys our visionary leadership, passion for service, and commitment to excellence.</p> <ul> <li> <p>Manage a team of Background Screening Specialists responsible for verifying drug and occupational health records</p> </li><li> <p>Provide coaching and feedback in regular one on ones with Associates</p> </li><li> <p>Assess, propose, enhance, implement/process and analyze KPIs needed to optimize team performance and client experiences</p> </li><li> <p>Evaluate team activities against KPI's</p> </li><li> <p>Manages critical customer issues and expectations</p> </li><li> <p>Guides team to accomplish goals that are set</p> </li><li> <p>Estimates headcount and assigns work to meet these needs</p> </li><li> <p>Participates in performance management and evaluations of team members</p> </li><li> <p>Participates in hiring of team members</p> </li><li> <p>Identifies gaps in Drug Testing & Occupational Health processes and service quality skills and recommends solutions to improve client experience and team performance</p> </li><li> <p>Participates as a member of Operations management team, collaborating with other managers and leaders to communicate status, solve issues affecting more than one department and implement solutions needing cross-functional involvement to attain joint objectives</p> </li><li> <p>Manages vendor relationships by developing partnerships, resolving issues, monitoring performance, and driving continuous improvement</p> </li><li> <p>Collaborates with Sales and Relationship Management teams to develop product recommendations, optimize pricing strategies, and support client-focused solutions</p> </li><li> <p>Maintain and develop culture, norms, and a high-performance environment</p> </li><li> <p>Ensure proper setup of Company and client drug testing accounts and monitor test results</p> </li></ul> <p>Who you are</p> <ul> <li> <p>Requires 3+ years of related experience</p> </li><li> <p>Requires a Bachelor of Science degree or 2+ years related experience and/or training; or an equivalent combination of education and experience</p> </li><li> <p>Previous management experience preferred</p> </li><li> <p>Excellent verbal and written communication, organization and follow up skills</p> </li><li> <p>Excellent decision-making ability</p> </li><li> <p>Excellent relationship building skills and ability to work both individually and as a member of a team</p> </li><li> <p>Self-motivated and goal-oriented</p> </li><li> <p>Proven ability to handle multiple tasks with minimal supervision</p> </li><li> <p>Ability to work effectively within a fast-paced, deadline-driven environment</p> </li><li> <p>Ability to handle conflict in a professional and efficient manner</p> </li><li> <p>Must be a team player; take ownership; and sustain optimism while focusing on the customer</p> </li><li> <p>Looks for way to improve and promote quality; demonstrates accuracy and thoroughness</p> </li></ul> <p>Benefit offerings designed to promote a life of balance!</p> <p>At Ministry Brands, we recognize that your career is just one important piece of your dynamic life. We offer a robust range of benefit offerings designed to cultivate a lifestyle of balance and personal success.</p> <p>Robust healthcare options - Options include a plan that is 100% covered by Ministry Brands for employee only coverage as well as a generous HSA contribution by the company. Employees have several healthcare options to choose from in order to find what works best for them.</p> <p>Flexible paid time off - There is no perfect, one size fits all balance between work and home. We provide flexible work schedules, PTO for vacation, and up to 80 hours of paid sick/safe leave. We also feature 11.5 days of fully paid holidays!</p> <p>Paid parental leave - Adding a new child to the family is a big adjustment! We provide the time and income to allow parents to adjust to their new normal in the healthiest way possible.</p> <p>Mental health support - Ministry Brands is a stigma free company with the National Alliance on Mental Illness. Associates are supported through an Employee Assistance Program which provides access to in-person or virtual counseling at no cost.</p> <p>Professional development reimbursement - Ministry Brands aims to support your professional development and empower you to drive your career by providing financial assistance to our associates seeking to further their education and career.</p> <p>Employee Recognition & Rewards - At Ministry Brands, we use Nectar to celebrate achievements and strengthen our culture of recognition. This social platform empowers employees to send meaningful kudos, award points redeemable for rewards, and highlight contributions that exemplify our values. Through Nectar, we foster engagement and appreciation while providing tangible ways to recognize great work.</p> <p>Ministry Brands is proud to be an Equal Employment Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics.</p>