<p>Job Title</p> <p>Financial Aid Advisor I - Money Coach</p> <p>Agency</p> <p>East Texas A&M University</p> <p>Department</p> <p>Financial Aid</p> <p>Proposed Minimum Salary</p> <p>Commensurate</p> <p>Job Location</p> <p>Commerce, Texas</p> <p>Job Type</p> <p>Staff</p> <p>Job Description</p> <p>INSTRUCTIONS TO APPLICANT:</p> <p>During the application process the "My Experience" page has a section provided "Attachments (Resume/CV, References, Cover letter, etc.)" to upload required documents.</p> <ul> <li>Use the Upload button to add each document. </li><li>You will be able to upload up to 5 documents. Be aware that the maximum size allowed for any one document is 5MB. </li><li>All documents must be electronically submitted through the Texas A&M Online Employment Services website to be considered. </li><li>Incomplete or improperly submitted applications may be excluded from consideration. </li></ul> <p>Please provide the following documents:</p> <ul> <li>Cover Letter </li><li>Resume/CV </li><li>Three professional references with complete contact information (Unsolicited letters of recommendation will not be considered). </li><li>Transcripts (Unofficial will be accepted with application. Official transcripts are required at time of verbal offer). </li></ul> <p>If transcripts are from an international institution, it is the responsibility of the applicant to have the transcripts translated and evaluated by an approved credential evaluator.</p> <p>Please do not withdraw your application in an attempt to upload a missing document. If you need assistance with this or any other matter, please contact us at HR.Hiring@etamu.edu.</p> <p>Hourly Rate of Pay $20.19 (Approximate annual equivalent is $42,000.00)</p> <p>SUMMARY:</p> <p>The Financial Aid Advisor I - Money Coach serves primarily as a broad resource and advocate for all ETAMU students, including former students who have stopped out without earning a degree, by working individually with those facing barriers and unique financial situations that challenge a student's persistence at East Texas A&M University. This position shall utilize campus resources from beyond the Office of Financial Aid & Scholarships and the Office of Student Accounts to provide a balanced service that addresses student concerns at their cause. The Financial Aid Advisor I - Money Coach collects information from students, the student information system, and campus stakeholders to establish specific areas of focus, and works with all campus stakeholder groups to find next steps and resolutions.</p> <p>ETAMU is a fast-growing public university with a strong reputation for academic excellence, research innovation, and student success. With over 140+ degree programs, a 20:1 student-to-faculty ratio, and nationally ranked online and graduate programs, ETAMU is committed to transforming lives through quality education. Our employees benefit from a collaborative community, cutting-edge research opportunities, and outstanding resources.</p> <p>DUTIES & RESPONSIBILITIES:</p> <ul> <li>Connects individually with students by email, phone, virtually, or in person as determined to be appropriate for the concerns being expressed related to college costs, financial aid, and scholarships. </li><li>Creates instructions and coaches students through the process of outlining their goals and objectives for financial wellness within the scope of their pursuit of higher education. </li><li>Review student academic, scholarship, financial aid, and billing information before coaching for an accurate account of the student's history and factors that may contribute to the present concern. </li><li>Gathers information from the student and other involved individuals to effectively address concerns raised by the student. </li><li>Applies prior knowledge of the student's situation and knowledge of financial aid and student account rules and regulations to address concerns raised by the student and effectively resolve a solution. </li><li>Collaborate with College Life Coaches and academic advisors in delivering relevant support and services to students. </li><li>Oversees the appointment scheduling system and manages the support queue to ensure that students receive timely and excellent customer service. </li><li>Contributes to broad-based management of the financial literacy center by providing input to office policy and procedure decisions. </li><li>Maintains competency and professional currency through self-directed professional reading, developing professional contacts with colleagues, attending professional development courses, and attending training and/or courses required by the supervisor of the financial literacy center. </li><li>Contribute to the overall success of the financial wellness center by performing all other duties as assigned by the supervisor. </li></ul> <p>MINIMUM REQUIREMENTS:</p> <ul> <li>Education: Bachelor's degree or an equivalent combination of education and experience </li><li>Experience / Knowledge / Skills: Knowledge of word processing and spreadsheet applications. Must be comfortable speaking before groups of students, family members, and colleagues. </li><li>Ability to: The ability to communicate calmly and effectively, both in writing and verbally, with students, family members, fellow employees, college administrators, and other constituents of the University is required. Excellent attention to detail and problem-solving skills are required. The ability to organize large volumes of work, work independently, evaluate, and determine the correct course of action is required. Ability to relate effectively to all publics and strong organizational and time management skills are required. </li><li>Licensing/Professional Certifications: None. </li><li>Physical Requirements: None. </li><li>Other Requirements: </li></ul> <p>PREFERRED EDUCATION / SKILLS/ EXPERIENCE:</p> <p>A thorough and working knowledge of federal, state, and East Texas A&M University laws, regulations, practices, and procedures about student financial aid is preferred. Experience with Ellucian software (Banner) is preferred.</p> <p>SUPERVISION OF OTHERS:</p> <p>Student workers</p> <p>WHY WORK AT EAST TEXAS A&M UNIVERSITY?</p> <p>Competitive Benefits & Work-Life Balance:</p> <ul> <li>Employee tuition assistance for master's and doctoral programs. </li><li>Comprehensive benefits package including health, dental, vision, life, and long-term disability insurance. </li><li>ETAMU contributes to employee health and basic life insurance premiums. </li><li>12-15 days of annual paid holidays, plus up to eight hours of paid sick leave and vacation each month. </li><li>Automatic enrollment in the Teacher Retirement System of Texas (TRS), with optional additional retirement plans (ORP). </li><li>Physical wellness program and wellness release time for eligible employees. </li></ul> <p>Career Growth & Development:</p> <ul> <li>Access to cutting-edge research opportunities at a designated R2 Research Institution. </li></ul> <p>Academic Excellence:</p> <ul> <li>ETAMU is ranked among the top 30% in five online degree programs and offers national recognized academic programs. </li><li>Over 140 degree programs, including nationally ranked online and graduate options. </li><li>First accredited institution to offer a competency-based bachelor's degree in criminal justice. </li><li>Distance education offerings in Corsicana, Dallas, Frisco, McKinney, Mesquite, Bryan, and online. </li></ul> <p>State-of-the-Art Facilities:</p> <ul> <li>Work in advanced facilities such as the 113,470-square-foot Nursing and Health Sciences Building, featuring a state-of-the-art simulation hospital and a 1,300-acre agricultural research farm. </li></ul> <p>Vibrant Campus Life:</p> <ul> <li>Engage with over 95 student organizations and 14 NCAA Division I athletic teams, contributing to a thriving campus community. </li></ul> <p>Prime Location & Growth:</p> <ul> <li>Enjoy the benefits of working in rapidly growing regions, with abundant career opportunities at six locations across Dallas and Northeast Texas. </li></ul> <p>Visit us on our social media:</p> <ul> <li>Facebook, Twitter, Instagram, YouTube, LinkedIn, and ETAMU News </li></ul> <p>All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.</p> <p>Equal Opportunity/Veterans/Disability Employer.</p>