<p>Who Connecteam is:</p> <p>Connecteam is a TLV-based startup on a mission to revolutionize the work experience for 80% of the global workforce-the deskless employees.</p> <p>Our business management platform helps thousands of businesses thrive by simplifying workforce management, eliminating daily operational complexities, and empowering teams to focus on what truly matters: growing and running their business.</p> <p>What's the job?</p> <p>The Strategic Customer Success Manager is responsible for overseeing Connecteam's most significant and high-value Enterprise and Strategic customers in the US. This role requires a proactive, consultative, and data-driven approach to Customer Success, ensuring long-term client retention, expansion, and advocacy.</p> <p>The ideal candidate will have a strong background in enterprise SaaS, a deep understanding of workforce management processes, and the ability to act as a trusted advisor to executive stakeholders. They will leverage their expertise in digital transformation, change management, and adoption strategies to drive value realization across complex organizations.</p> <p>This is a fully remote position. The ideal candidate must be based in the United States and be comfortable working across multiple time zones.</p> <p>Your main responsibilities will include:</p> <ul> <li>Customer Strategy & Value Realization: Develop and execute strategic success plans aligned with customers' key business objectives to ensure long-term retention and growth. </li><li>Enterprise Stakeholder Engagement: Build and nurture strong relationships with C-level executives, IT teams, and operational leaders to drive adoption and advocacy. </li><li>Consultative Approach: Partner with customers to solve critical business challenges, implement best practices, and maximize the value of Connecteam's platform. </li><li>Expansion & Growth: Identify expansion opportunities within accounts and collaborate with Sales to drive upsells and cross-sells. </li><li>Data-Driven Decision-Making: Leverage customer usage analytics and feedback to proactively identify risks, opportunities, and areas for improvement. </li><li>Customer Advocacy & Thought Leadership: Partner with Marketing to develop case studies and promote customer success stories. </li><li>Escalation Management: Act as the primary escalation point, working cross-functionally to resolve complex challenges quickly and effectively. </li><li>Industry Expertise & Best Practices: Stay ahead of industry trends, competitors, and workforce management best practices to serve as a subject matter expert. </li></ul> <p>Which qualifications you'll need:</p> <ul> <li>3+ years of B2B SaaS experience in a Customer Success, Account Management, or Consulting role - MUST </li><li>Experience managing Enterprise/Strategic accounts (ACV of $100K+) - MUST </li><li>Proven ability to engage with and influence senior executives (VP, C-Level) </li><li>Track record of driving expansion within a customer portfolio </li><li>Expertise in digital transformation, change management, and complex adoption strategies </li><li>Excellent verbal and written communication skills, including executive presentations </li><li>Analytical mindset with experience leveraging customer data for decision-making </li><li>Ability to thrive in a fast-paced, high-growth environment and drive initiatives independently </li><li>Experience collaborating with global teams across different time zones </li><li>This role is fully remote; however, occasional travel may be required for onsite customer visits, executive business reviews, and industry events. </li></ul> <p>Advantage:</p> <ul> <li>Experience working in an international, remote-first SaaS company </li><li>Background in HR Tech, Workforce Management, or related industries </li></ul> <p>Hiring process with us:</p> <p>At Connecteam, we aim to complete our hiring processes at lightning speed, keeping the time between when we receive your CV until you (hopefully) sign with us super short, communicative and transparent.</p> <p>Benefits:</p> <ul> <li>Medical coverage. </li><li>Insurance plan. </li><li>Paid time off for vacation, sick days. </li><li>401(k) </li></ul> <p>Salary range: 100-130K</p> <p>We are accepting applications from employees working in the following states: Texas, New York, South Carolina, North Carolina, Colorado, Florida, Utah, and Georgia.</p>