<p>Kforce has a client in Short Hills, NJ that is seeking a highly skilled and customer-focused Help Desk III to provide advanced technical support to our user base, including internal staff, clients, customers, and partners. This role involves both remote and on-site support, with a focus on resolving complex hardware and software issues and ensuring a seamless user experience.</p> <p>Key Responsibilities:</p> <ul> <li>Provide Tier 3 support for escalated technical issues via phone, email, and in-person </li><li>Diagnose and troubleshoot advanced hardware and software problems </li><li>Log and track issues using the organization's problem management system </li><li>Respond to customer inquiries and provide clear, concise solutions to technical questions </li><li>Conduct research and apply problem-solving techniques to resolve client issues </li><li>Collaborate with subject matter experts for complex or unresolved issues </li><li>Maintain detailed documentation of support activities and resolutions </li><li>Assist in the development and improvement of support processes and knowledge base articles* Proven experience in a Level 2 or Level 3 Help Desk or IT Support role </li><li>Experience with ticketing systems and remote support tools </li><li>Strong knowledge of Windows and Mac operating systems, networking, and enterprise applications </li><li>Excellent communication and interpersonal skills </li><li>Strong analytical and problem-solving skills </li><li>Ability to work independently and manage multiple priorities in a fast-paced environment </li></ul> <p>Preferred Skills:</p> <ul> <li>Certifications such as CompTIA A+, Network+, or Microsoft Certified: Modern Desktop Administrator Associate </li><li>Familiarity with ITIL practices and service management frameworks </li></ul>