<p>Compensation: $23/hour</p> <p>Job Overview - Customer Service Coordinator - 34160</p> <p>Job Responsibilities</p> <ul> <li>Serve as the primary point of contact for customer calls and emails, ensuring requests are documented and routed appropriately </li><li>Manage service case creation and maintain accurate documentation in Salesforce </li><li>Coordinate technician scheduling and travel logistics </li><li>Act as a liaison between customers, technicians, and internal teams to support timely service delivery </li><li>Validate technician time and process expenses in compliance with company policies </li><li>Provide occasional front office support as neede </li><li>Assist with process improvements, cross functional initiatives, and special projects </li></ul> <p>Requirements</p> <ul> <li>Associate degree or higher preferred </li><li>3 to 5 years of experience in customer service, service coordination, business operations, or administrative roles supporting field or technical teams </li><li>Experience managing workflows, scheduling, and travel coordination </li><li>Proficiency with Microsoft Office, including Excel, Outlook, Teams, and Word </li><li>Experience with CRM or service platforms such as Salesforce strongly preferred </li><li>Strong communication skills and the ability to interact with customers, technicians, and internal stakeholder </li><li>High attention to detail with strong organizational and documentation skills </li></ul> <p>Additional Job Details</p> <p>Workplace Policy:#li-Onsite</p> <p>Seniority Level: Associate</p> <p>LinkedIn Poster: #LI-AF1</p> <p>About our Process</p> <ul> <li>We will notify you if you are selected as a candidate for this role. If not, but you fit our specializations, we'll consider you for future openings, and encourage you to apply for other Sherpa roles you're qualified for/interested in. </li><li>Non-Local Candidates: Please note that you are competing with local candidates who don't require relocation expenses and can start quickly, so let us know if you have plans to move to the area soon. </li><li>Candidates for all Sherpa opportunities must be authorized to work in the United States. </li><li>Sherpa is an Equal Opportunity Employer. </li></ul>