<p>Position: Community Relations Director</p> <p>NHC Place At the Trace is looking for a Community Relations Director to join our team! The primary role of the Community Relations Director is to develop and maintain strong relationships with targeted referral sources through consistent, strategic field call strategies. The objective of the work is to drive and sustain incremental volume in service lines and services in alignment with this center's growth strategies and business plans. This individual positively represents our organization, clinical service lines, and staff to referral sources with the intent to develop and strengthen organization system/physician/referral source relationships that contribute to our center's reputation and market position.</p> <p>QUALIFICATIONS:</p> <ul> <li>Preferred Bachelor's degree from an accredited college or university. </li><li>Experience in working with people; sales experience preferred. </li><li>Must be able to read, write and speak the English language. </li><li>Knowledgeable of the medical case management process, needs of geriatric residents, health care settings, working knowledge of funding resources such as Medicare, Medicaid, Managed Care, and other private insurances. </li><li>Creative ability, working cooperatively with other professionals, ability to organize and carry out responsibilities efficiently and effectively. </li><li>Ability to communicate effectively and appropriately both verbally and in writing in a variety of circumstances. </li><li>Commitment to the mission and goals of the community. </li><li>Ability to exercise independent judgment where procedures cannot be standardized. </li><li>Ability to attend required meetings, trainings, and/or conferences. These meetings, trainings, and/or conferences may be out of town, and may require overnight stays. </li><li>Ability to have flexibility with the weekly work schedule to meet the community's occupancy goals. </li><li>Dedicated to the success of the community. </li></ul> <p>PHYSICAL DEMANDS:</p> <ul> <li>Able to lift 10-20 pounds occasionally. </li><li>Able to bend, stoop, squat, and twist throughout the day. </li><li>Able to see and hear adequately to respond to auditory and visual requests from residents. </li><li>Able to speak in a clear concise voice to communicate with residents who may be hearing impaired. </li><li>Able to carry out fine motor skills. </li></ul> <p>Job Prerequisites:</p> <ul> <li>Requires a majority of the time out of the office traveling to offices within a defined geographic area </li><li>Ability to work at a fast pace, prioritize multiple activities and respond in a timely manner to numerous requests </li><li>Possess creative thinking skills to navigate complicated situations with a strong ability to problem-solve </li><li>Willingness to accommodate referral source's/referral organization's schedules, which may occasionally fall outside of standard office hours </li></ul> <p>JOB DUTIES:</p> <p>(NOTE: Specific duties are assigned at the discretion of the Executive Director and may be adjusted to meet the needs/expertise of personnel activities).</p> <p>General:</p> <ul> <li>Initiate and maintain contact - using a mix of communications tools - with key referral sources in the community identified through a data-driven targeting process for earning referrals to the center. </li><li>Coordinate admissions to the assisted living and memory care community, including handling inquiries either over the phone or in person; and conduct a needs assessment of the resident seeking admission and consideration of alternatives, if center is not capable of meeting these needs. </li><li>Share current information available about funding resources. </li><li>Work with individual residents and families toward adjustment to residential care life and to crises of illness, disability, and death. </li><li>Serve in an advocacy role for patients and their families in expressing, defining, and resolving grievances. </li><li>Handle marketing activities/functions assigned by the Executive Director. </li><li>Alert the Executive Director of identified needs for the admissions function. </li><li>Manage stress effectively </li></ul> <p>Field Activities - accounts for 70% of the position.</p> <ul> <li>Conduct scheduled face-to-face meetings with targeted referral sources to uncover needs and then deliver relevant and useful information specific to each contact - ultimately building a trusting and reliable relationship with that referring source. </li><li>Advance each relationship using customized relationship sales strategies to the point of asking for new or additional referral opportunities. </li><li>Document each provider/referral source encounter, through our Customer Relations Management Program, including any open requests or needs and the follow-up plan in a database tool that tracks activities, progress, trends, and outcomes. </li></ul> <p>Sales Planning - accounts for 15% of the position.</p> <ul> <li>Develop annual growth plans for key audiences that consider market share patterns, patient utilization data, and physician claims data. </li><li>Incorporate market intelligence pertinent to new opportunities and relationships. </li><li>Complete an annual "Market Analysis" of competitor's services and pricing. </li><li>In collaboration with Department leaders, the executive director, and/or other appropriate leadership, ensure plan objectives align with facility service lines targeted and ready for growth. </li><li>Continuously adapt strategies and plans to ensure optimal outcomes and "win-win" results for key audiences and encourage and support internal efforts to create a referral source-centric culture. </li><li>Work with your center leadership to develop targeted messages for the referral audience. </li><li>Prepare reports, summarize field activities, and identify trends, opportunities, and barriers to new referrals. </li><li>Bring forward new business opportunities revealed through field interactions and facilitate response jointly agreed upon by internal stakeholders. </li></ul> <p>Internal Interface and Coordination - accounts for 15% of the position.</p> <ul> <li>Communicate trends in service, communications, and operations barriers expressed by referral sources that affect the ability to develop relationships with referral sources and negatively impact the ability to grow this center's image and its referrals. </li><li>Work with the executive director and clinical/operational leaders to ensure a system is in place for addressing and reporting customer issues and needs. </li><li>Serve as a resource to organizational leaders for market and competitive intelligence and referral source desires to support operational and clinical business planning. </li></ul> <p>Bed Management:</p> <ul> <li>Coordinates and plan the daily operations for all pre-admission activities. </li><li>Collaborate with center leadership in meeting census goals and maintaining occupancy levels. </li><li>Responsible for the day-to-day proper placement of residents in beds. This requires knowledge base of which beds are available. </li></ul> <p>Why NHC?</p> <p>NHC Place at the Trace is proud to be a part of the NHC family. We offer a culture of recognition, empowerment, and fun. At NHC, we are all partners (employees) in a family -oriented work atmosphere where growth and opportunities are promoted. We provide competitive compensation with performance wage rate increases.</p> <p>Benefits</p> <p>Earned Time Off</p> <p>Holiday Incentive Pay</p> <p>Health, Dental, Vision, Disability and Life insurance</p> <p>401k with generous company contributions</p> <p>Competitive Pay</p> <p>Tuition Reimbursement</p> <p>Advancement Opportunities</p> <p>If you are interested in working for a leader in senior care, share NHC's values of honesty and integrity, and have a heart for the geriatric patient, please apply today and find out more about us</p> <p>EOE</p>