<p>Additional Information</p> <p>Continued:</p> <p>Employee and Labor Management</p> <p>Under the direction of the General Manager, provide leadership and direction to a diverse team of exempt and unionized, non-exempt workforce. Develop and maintain a positive and collaborative working environment that promotes, open communication, consistency, fairness, and opportunities for continuous learning while achieving the vision and mission of HUDS and the University.</p> <ul> <li>Develop and maintain positive, professional relationships with all staff via regular meetings, two-way communication, timely feedback, collaboration, and consistent visibility in the work unit. </li><li>Provide supervision to Event Managers. Complete and conduct mid-year and annual performance evaluations. </li><li>Ensure staff performance expectations and work rules are clearly communicated and implemented via regular coaching, mentoring and regular staff meetings. </li><li>In consultation with Human Resources, imposes corrective action measures as needed while complying with the terms of the Collective Bargaining Agreement and University policy and procedure. </li><li>In collaboration with Human Resources and HUDS Management, ensures employment practices are compliant with the current Collective Bargaining Agreement and all University personnel policy and procedures. </li><li>Develop and maintain professional relationships with Union Shop Stewards. </li><li>Interview candidates and hire based on approved staffing pattern and budget. Complete probationary employee evaluation form as required. </li><li>In consultation with Human Resources, imposes corrective action measures as needed while complying with the terms of the Collective Bargaining Agreement and University policy and procedure. </li><li>In collaboration with Human Resources and HUDS Management, ensures employment practices are compliant with the current Collective Bargaining Agreement and all University personnel policy and procedures. </li><li>Participates in grievance hearings and arbitrations. Submits answers to grievances per the timelines outlined in the Collective Bargaining Agreement. </li><li>Ensure Kronos timekeeping system is accurately and regularly maintained. Process timecards and absence requests in a timely manner and per HUDS policy and procedure. </li><li>Assist with the development and implementation of new policies, procedures, and trainings. </li></ul> <p>The health of our workers is a priority for Harvard University. With that in mind, we strongly encourage all emplyees to be up-to-date on CDC recomended vaccines.</p> <p>Basic Qualifications</p> <ul> <li>Bachelor's degree or equivalent work experience required </li><li>Minimum of 5 years' relevant work experience </li><li>Supervisory experience </li></ul> <p>Position Description</p> <p>Operational Management</p> <p>Under the direction of the General Manager, lead team of exempt and non-exempt service staff in the overall management of a retail dining and catering unit in full compliance with all food, occupational safety rules and regulations and customer service expectations.</p> <ul> <li>Ensures high standards are consistently met via the implementation of all HUDS and University quality assurance policies and procedures related to food, sanitation, equipment and facility maintenance and management, safety, etc. </li><li>Develop and maintain positive and professional working relationships with students, catering clients, dean, and other internal and external stakeholders. Provide outstanding customer service and ensure specialty diets and other nutritional needs are met. </li><li>Develop and execute simple to complex catered indoor and outdoor events including, but not limited to HKS campus events, campus-wide events, and commencement week events. </li><li>Under the direction of the General Manager, oversees physical plant operations, including maintenance of equipment, equipment purchases, scheduling of preventative maintenance for physical plant operations and equipment and repairs of physical plant. </li><li>Implement and assist with the management of Unit-specific sustainability goals and programs. </li><li>Complete weekly staff schedule while adhering to union contract. </li><li>Assign staff to all catered events including set up and breakdown. </li><li>Create daily pull sheets and task lists to ensure events have all required items. </li></ul> <p>Fiscal Management</p> <p>Under the direction of the General Manager, ensure financial viability of the Unit through the management of established budgets. Ensure all financial related tasks are completed in a timely and accurate manner.</p> <ul> <li>Supports the General Manager with all financial, budgetary, MORS and accounting functions in relation to the regular academic school year and the summer school program. </li><li>Submit all invoices and PCard documentation per HUDS policy and procedure. Audit and review documents for accuracy prior to submission. </li><li>Ensures all reporting is completed per University standards and all record-keeping is maintained in accordance with University policy. </li><li>Assists the General Manager with the development of cost reduction initiatives and other related efforts. </li></ul>