<p>The first 3 letters in workplace safety are Y-O-U!</p> <p>TK Elevator is currently seeking a Territory Manager- Service located in Boston, MA.</p> <p>Responsible for account management, maintenance supervision, and program administration for elevator units in the Boston, market. This position will be the central customer point of contact as well as the day-to-day manager of field associates that are assigned to service equipment in the area.</p> <p>ESSENTIAL JOB FUNCTIONS:</p> <ul> <li>Manage account management and service operations for the designated customers and P&L </li><li>Build and maintain customer relationships, achieve or exceed service KPIs and objectives, and serve as technical consultant to customers in the assigned territory </li><li>Lead the performance of field operations for all service/maintenance projects ensuring all monthly reliability and availability metrics are met </li><li>Perform field safety audits, jobsite inspections, and develop site safety/logistics plans </li><li>Manage successful transition of new installations to service/maintenance contracts </li><li>Monitor and manage spare parts inventory and forward planning of frequent wear parts to deliver high uptime </li><li>Coordinate with other functional areas in the Boston office to meet customer requirements </li><li>Commercially defend the own portfolio assigned and avoid in conjunction with the Service Operations department and Branch Manager. </li><li>Prepare, submit, and negotiate repair proposals. </li><li>Constantly focus on department KPI's, assuring that they are in line with the company's policy. </li><li>Regularly visit after-sales clients, keeping a close commercial relationship with them. </li><li>Collaborate and coordinate with the technical department: provide the necessary information for allocating material orders to suppliers. </li><li>Collaborate and coordinate with the AR Department, support in case needed and (only in a first step) invoicing and money collection activities. </li><li>Comply with TKE's internal Health & Safety norms and when visiting worksites and in all other work activities. </li><li>Comply with Anti-Trust and Compliance directives of TKE AG. </li><li>Business Development focused on service growth and repair revenue expansion. </li><li>Modernization business development and assisting with modernization project execution </li></ul>