<p>Job Description:</p> <p>Provide exceptional customer service and information to the public and MCC community.</p> <p>Responsibilities and Duties:</p> <ul> <li>Serve as the primary phone contact for the Registrar's Office. Provide information to the public and MCC community concerning course registration, college policies, and day to day services provided by the Registrar's Office. </li><li>Utilize Banner to provide enrollment information. </li><li>Provide exceptional customer service and respond to voice mail inquiries daily. </li><li>Process incoming mail and prepare outgoing mail and correspondence. </li><li>File and retrieve documents as needed. </li><li>Assist with mailings and events for the enrollment management division. </li><li>Participate in departmental/division trainings and attend team meetings. </li><li>Focuses on the Commonwealth's Equity Agenda by applying related best practices throughout all job functions. </li><li>All other duties as assigned. </li></ul> <p>Requirements:</p> <ul> <li>Applicants must have a High School Diploma, HiSET or G.E.D. </li><li>Must have demonstrated oral and written communications skills. </li><li>Proficiency in use of Microsoft Word and Excel computer applications. </li></ul> <p>Preferred:</p> <ul> <li>Minimum of two years of full-time or equivalent part-time experience in an office setting preferred </li><li>Preference will be given to multi-lingual candidates fluent in one or more of the following languages: Spanish, French, Portuguese, French Creole, or Cape Verdean Creole. </li></ul> <p>Additional Information:</p> <p>Position Status: Part-Time Non-Benefited</p> <p>Hours: 18 Hours per week, Monday, Wednesday, and Thursday (not to exceed 936 hours annually).</p> <p>Salary: $17.00 per hour</p> <p>Worksite: Assignments will include all Massasoit sites and additional locations as necessary.</p> <p>Deadline to Apply: January 4, 2026</p> <p>Application Instructions:</p> <p>A cover letter and resume are required, please apply online. Resumes will NOT be considered without an accompanying cover letter.</p> <p>Please Note: Faxed, emailed, or mailed in resumes and/or materials will NOT be accepted. Due to the high volume of applications we receive, we are unable to provide individual feedback on application statuses. Please refrain from contacting the hiring manager and/or hiring department via phone, email, fax, mail, third person party or vendor and in person. Failure to comply, may result in application withdrawal.</p> <p>Massasoit Community College is an affirmative action/equal opportunity employer and does not discriminate on the basis of race, color, national origin, sex, disability, religion, age, veteran status, genetic information, gender identity, or sexual orientation in its programs and activities as required by Title IX of the Educational Amendments of 1972, the Americans with Disabilities Act of 1990, Section 504 of the Rehabilitation Act of 1973, Title VII of the Civil Rights Act of 1964, and other applicable statutes and college policies. The College prohibits sexual harassment, including sexual violence. Inquiries or complaints concerning discrimination, harassment, retaliation, or sexual violence shall be referred to the Title IX and Compliance Officer, Amee Synnott, 508-588-9100, x1304, Brockton Campus, Administration Building, Room 219, asynnott@massasoit.mass.edu, or the Director of Student Rights and Responsibilities, Student Services and Enrollment Management, Eraj Mashmasarmi, 508-588-9100, x1901, Brockton Campus, Student Center, Room SC208a, emashmasa@massasoit.mass.edu, the Massachusetts Commission Against Discrimination, the Equal Employment Opportunities Commission or the United States Department of Education's Office for Civil Rights.</p>