<p>At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That's why we need smart, committed people to join us. Whether you're looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.</p> <p>We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.</p> <p>Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.</p> <p>Elevate your Career at Iron Mountain</p> <p>Passionate about hands-on problem solving? Have a deep understanding of IT functions?</p> <p>Join our dynamic team as a Systems Engineer at our Royersford imaging center, where you'll play a critical role in supporting a high-volume, fast-paced environment.</p> <p>As the on-site lead for the Service Operations team, you'll be the go-to expert managing cutting-edge hardware and software-including high-speed scanners, advanced imaging tools, and file transfer systems. Reporting directly to the IT Manager for Global DS Service Operations, this role offers the chance to leverage your technical expertise and drive impactful solutions that keep our imaging and file delivery processes running smoothly and efficiently. If you're an experienced IT professional passionate about hands-on problem-solving and operational excellence, this is the perfect opportunity to make a real difference.</p> <p>Position Overview:</p> <ul> <li> <p>2nd shift: 3:00 PM - 11:30 PM Monday through Friday</p> </li><li> <p>Onsite Required - Location: 1101 Enterprise Drive Royersford, PA</p> </li><li> <p>Must be able to Obtain a Public Trust Clearance</p> </li><li> <p>Must be a US Citizen</p> </li></ul> <p>What we offer:</p> <ul> <li> <p>Opportunity to be part of an ever-evolving global organization focused on transformation and innovation.</p> </li><li> <p>A culture of belonging in which you are encouraged to use your voice.</p> </li><li> <p>Global connectivity with 26,000+ colleagues across 60 countries.</p> </li><li> <p>Competitive compensation and benefits package.</p> </li><li> <p>Professional development and growth opportunities.</p> </li></ul> <p>Key Accountabilities:</p> <ul> <li> <p>Daily maintenance activities to ensure all IT operations run smoothly.</p> </li><li> <p>Daily support for the local imaging center and for the central environments(FISMA/IMGS).</p> </li><li> <p>Responsible for proper daily escalation of issues and off-hour on-call support.</p> </li><li> <p>Work to improve existing standard processes and develop comprehensive controls to monitor productivity, quality, and</p> </li><li> <p>SLA adherence based on industry proven best practices.</p> </li><li> <p>Responsible for successful on-boarding of new DS customers and change requests for existing DS customers</p> </li><li> <p>Ensure constant systems/solution availability to meet project SLA's</p> </li><li> <p>Meet with Implementation/Devops for solution fixes and enhancements.</p> </li></ul> <p>Knowledge/Skills/Experience:</p> <ul> <li> <p>Strong hands-on experience with Windows 10/11, Windows Server 2016, SQL databases, Active Directory, and remote support tools.</p> </li><li> <p>Skilled in deploying and troubleshooting Kofax imaging software and managing batch class deployments.</p> </li><li> <p>Broad understanding of core IT disciplines including desktop, server, and network support, with working knowledge of switches, routers, and firewalls.</p> </li><li> <p>Proven ability to install and support hardware/software both remotely and on-site, with a strong focus on customer satisfaction.</p> </li><li> <p>Excellent communication skills for engaging with executives, business stakeholders, and technical teams; able to work independently and cross-functionally.</p> </li><li> <p>Project and program management experience, with strong organizational and time management skills to navigate shifting priorities and tight deadlines.</p> </li></ul> <p>Qualifications:</p> <ul> <li> <p>Bachelor's degree (B.A. or B.S.) from a four-year college or university or over 5years of IT industry work experience</p> </li><li> <p>Microsoft Certified Professional (or related certification)</p> </li><li> <p>A+ and Network+ Certifications</p> </li><li> <p>ITIL v3 foundation and practitioner certification X</p> </li><li> <p>CompTIA Sec + Certification</p> </li><li> <p>Will be subject to a government background clearance investigation so you must be a U.S. citizen to apply</p> </li></ul> <p>#VeteransWelcome</p> <p>#WomenWelcome</p> <p>Category: Information Technology</p> <p>Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers' assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts. Take a look at our history here.</p> <p>Iron Mountain helps lower cost and risk, comply with regulations, recover from disaster, and enable digital and sustainable solutions, whether in information management, digital transformation, secure storage and destruction, data center operations, cloud services, or art storage and logistics. Please see our Values and Code of Ethics for a look at our principles and aspirations in elevating the power of our work together.</p> <p>If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to accommodationrequest@ironmountain.com. See the Supplement to learn more about Equal Employment Opportunity.</p> <p>Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law.</p> <p>To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE</p> <p>Requisition: J0088601</p>