<p>Vice President, Client Operations</p> <p>At BNY, our culture allows us to run our company better and enables employees' growth and success. As a leading global financial services company at the heart of the global financial system, we influence nearly 20% of the world's investible assets. Every day, our teams harness cutting-edge AI and breakthrough technologies to collaborate with clients, driving transformative solutions that redefine industries and uplift communities worldwide.</p> <p>Recognized as a top destination for innovators and champions of inclusion, BNY is where bold ideas meet advanced technology and exceptional talent. Together, we power the future of finance - and this is what #LifeAtBNY is all about. Join us and be part of something extraordinary.</p> <p>We're seeking a future team member for the role of Vice President, Client Operations to join our Conventional Trust Client Platform team. This role is located in Pittsburgh, PA.</p> <p>In this role, you'll make an impact in the following ways:</p> <ul> <li>Develop and implement client service strategies by utilizing in-depth knowledge of client operations and industry best practices. </li><li>Lead initiatives to enhance client satisfaction and operational efficiency by continuously evaluating and improving service delivery processes. </li><li>Ensure compliance with regulatory requirements and company policies by maintaining up-to-date knowledge of industry standards and implementing necessary changes. </li><li>Collaborate with cross-functional teams to address client needs and resolve complex issues, demonstrating strong problem-solving skills. </li><li>Provide expert guidance and support to internal teams and clients, fostering a culture of excellence and continuous improvement. </li><li>Analyze client feedback and operational data to drive improvements and inform strategic decision-making. </li></ul> <p>To be successful in this role, we're seeking the following:</p> <ul> <li>Bachelor's degree in business, Finance, or a related field. </li><li>Advanced degree or professional certification preferred. </li><li>7-12 years of experience preferred. </li><li>Strong analytical and problem-solving skills, with the ability to interpret complex data and make informed decisions. </li><li>Excellent communication and interpersonal skills, capable of building strong relationships with clients and internal teams. </li><li>Proficiency in client service operations and a thorough understanding of industry regulations and standards. </li></ul> <p>At BNY, our culture speaks for itself, check out the latest BNY news at:</p> <p>BNY Newsroom</p> <p>BNY LinkedIn</p> <p>Here's a few of our recent awards:</p> <ul> <li>America's Most Innovative Companies, Fortune, 2025 </li><li>World's Most Admired Companies, Fortune 2025 </li><li>"Most Just Companies", Just Capital and CNBC, 2025 </li></ul> <p>Our Benefits and Rewards:</p> <p>BNY offers highly competitive compensation, benefits, and wellbeing programs rooted in a strong culture of excellence and our pay-for-performance philosophy. We provide access to flexible global resources and tools for your life's journey. Focus on your health, foster your personal resilience, and reach your financial goals as a valued member of our team, along with generous paid leaves, including paid volunteer time, that can support you and your family through moments that matter.</p> <p>BNY is an Equal Employment Opportunity/Affirmative Action Employer - Underrepresented racial and ethnic groups/Females/Individuals with Disabilities/Protected Veterans.</p>