<p>Join Cleveland Clinic Fairview Hospital and experience world-class healthcare at its best. Cleveland Clinic Fairview Hospital is a proud Magnet Hospital awarded by the American Nurses Credentialing Center, the highest honor an organization can receive for professional nursing practice. On our team, you will provide stellar care at one of the top healthcare organizations in the nation.</p> <p>As a Community Outreach Patient Navigator supporting the Trauma department, you will serve the community by decreasing disparities through navigation and education. In this role, you will build working relationships, solve problems, remove barriers to care and support patients through the continuum of care. You will also educate the general community on diseases, prevention and health screenings while identifying and linking eligible patients and their families to services. Every day, your efforts can make a lasting, meaningful difference.</p> <p>A caregiver in this role works days from 7:00 a.m. - 3:30 p.m.</p> <p>This position is based at Fairview Hospital, with the possibility at other sites as needed.</p> <p>A caregiver who excels in this role will:</p> <ul> <li> <p>Coordinate and educate patients within the community on disease prevention and screening.</p> </li><li> <p>Identify and address barriers to care, including fear, trust, financial, insurance, transportation and psychosocial concerns, to ensure appropriate clinical care is coordinated and provided in a timely manner.</p> </li><li> <p>Help patients navigate our complex health care systems.</p> </li><li> <p>Coordinate appointments related to health screenings, such as mammogram results, colonoscopy results and pathology reports.</p> </li><li> <p>Navigate patients to appropriate health care providers within Cleveland area facilities.</p> </li><li> <p>Identify barriers to care and coordinate resolution through social work support, Medicaid, Medicare, prescription assistance programs, community resources, primary care services and medical homes.</p> </li><li> <p>Support the coordination and execution of community events.</p> </li></ul> <p>Minimum qualifications for the ideal future caregiver include:</p> <ul> <li> <p>High School Diploma or GED</p> </li><li> <p>Three years of related experience in customer relations with diverse patient/culture populations, exhibiting problem solving skills</p> </li><li> <p>Excellent patient service orientation skills</p> </li><li> <p>Interpersonal skills with special emphasis on oral and written communication, process improvement and problem resolution</p> </li></ul> <p>Preferred qualifications for the ideal future caregiver include:</p> <ul> <li> <p>Knowledge of Electronic Medical Record (EMR)</p> </li><li> <p>Proficient in spoken and written Spanish</p> </li><li> <p>Experience in healthcare, preferably with a background as a social worker or in community-based work</p> </li></ul> <p>Physical Requirements:</p> <ul> <li> <p>May need to move around intermittently during the day, including sitting, standing, stooping, bending, and ambulating. May need to remain still for extended periods, including sitting and standing.</p> </li><li> <p>May need to lift boxes or carry objects</p> </li><li> <p>Working evenings and weekends is required</p> </li></ul> <p>Personal Protective Equipment:</p> <ul> <li> <p>PPE 1</p> </li><li> <p>PPE 2</p> </li></ul> <p>Pay Range</p> <p>Minimum hourly: $18.88</p> <p>Maximum hourly: $28.80</p> <p>The pay range displayed on this job posting reflects the anticipated range for new hires. A successful candidate's actual compensation will be determined after taking factors into consideration such as the candidate's work history, experience, skill set and education. The pay range displayed does not include any applicable pay practices (e.g., shift differentials, overtime, etc.). The pay range does not include the value of Cleveland Clinic's benefits package (e.g., healthcare, dental and vision benefits, retirement savings account contributions, etc.).</p>