<p>The IT Systems Engineer plays a vital role in the ITS department, participating in the management of the University's storage, virtualization, backup, and disaster recovery environments. This position is a member of the team responsible for the essential computing and data infrastructure across multiple datacenters located in various regions. This position is responsible for upholding a robust, efficient, secure, and well-supportedenvironment that is essential for the University's operations. The position demands a blend oftechnical proficiency, strong communication abilities, and a dedication to ongoing learning andinnovative solutions.</p> <p>Education and Experience</p> <ul> <li>4 years of experience in supporting computing technology or equivalent combination of experience and education. </li></ul> <p>Skills and Knowledge</p> <ul> <li>Experience with enterprise-scaled solutions </li><li>Experience with SAN technologies including fibre channel, multi-pathing and zoning (NetApp OnTap preferred) </li><li>Experience with NAS technologies including multi-pathing, replication, quota management, share management and both NFS and CIFS/SMB filesystems (NetApp OnTap preferred) </li><li>Experience with enterprise storage technologies including snapshots and both synchronous and asynchronous replication (NetApp OnTap preferred) </li><li>Experience with type 1 hypervisors and/or cloud infrastructure technologies </li><li>DevOps or programming experience (preferably Powershell, C#) </li><li>Experience with datacenter network technologies including LACP, load balancing, and SDN </li><li>Experience in performing Root Cause Analysis and coordinating mitigation strategies </li><li>Knowledge of Information Security Best Practices </li></ul> <p>Responsibilities</p> <ul> <li>Sustain and continually improve the University's storage infrastructure, including storage clusters and the storage fabric. </li><li>Support the university wide data backup, restoration, and disaster recovery environment integrated within the storage platform. </li><li>Develop and maintain automation and programs to enhance efficiency and provide configuration consistency. </li><li>Create and augment custom reports and monitoring to identify potential issues with environmental stability and sustainability. </li><li>Sustain and continually improve the University virtualization infrastructure, including servers, software, and automation to ensure supportability with a goal to exceed industry standard uptime. </li><li>Develop and disseminate best practices and standards for adoption by the larger University IT community. </li><li>Continually update, secure, review and create daily reports, monitor environments, understand potential issues, and take independent action(s) to prevent interruption. </li><li>Develop and update documentation and procedures across storage, virtualization, backup, and disaster recovery environments. </li><li>Collaborate daily with team members using the infrastructure environment ticket system to promote best practices, address issues, and provide technical guidance and direction to IT staff. </li><li>Independently diagnose and resolve issues, implementing corrective actions such as workarounds and application fixes. </li><li>Reproduce both minor and major issues and collaborate with tiered vendor support teams to promptly identify resolutions or effective workarounds. </li><li>Other duties as assigned. </li></ul> <p>Physical Requirements</p> <p>Not Applicable</p> <p>Tools/Equipment</p> <p>Not Applicable</p> <p>Application Instructions</p> <p>In addition to completing an online application, please attach a resume and cover letter.</p>