<p>Department</p> <p>FSU College of Medicine | Florida Medical Practice Plan</p> <p>FSU Health Precision Pediatrics at the Institute for Pediatric Rare Diseases (IPRD)</p> <p>2390 Phillips Rd</p> <p>Tallahassee, FL 32308</p> <p>Responsibilities</p> <p>This position is responsible for answering phone calls, prioritizing and scheduling appointments for patients with a provider or nurse within FSU Health Precision Pediatrics at IPRD using standard protocols and a computerized scheduling system.</p> <p>Act as the first point of contact to patients who walk in or call to schedule an appointment. Schedule patient healthcare appointments for multiple clinics, as needed. Utilize facility protocols to determine appropriate placement of patients based on presenting problem. Answer all calls for FMPP clinics according to policies and procedures in a timely and professional manner. Screen incoming phone calls, answer routine questions and forward inquiries to appropriate departments. Assist in monitoring the schedule and removing patients from appointments when they do not show within the allotted time slot. Schedule waiting patients in the no show appointment slots according to appointment guidelines. Maintain waitlists as needed. Maintain communication with providers and nursing staff regarding unscheduled patients and patients that appear to need care prior to the first available appointment.</p> <p>Verify patient insurance eligibility status and register patient in Electronic Medical Record (EMR). Provide information and support to patients regarding available healthcare services. Direct patients to appropriate departments/offices to facilitate problem resolution regarding fees, insurance, immunizations, questions for providers, etc. Direct patient to other services such as health promotion services and specialty clinics, as appropriate. Cancel/reschedule appointments according to facility appointment guidelines. Initiate telephone encounters for triage nurses to return calls to patients regarding questions or concerns. Communicate appropriate information to supervisors and providers as necessary.</p> <p>Check patients in and out in a professional, timely, and hospitable manner while following clinic check-out and cash handling policies. Greet patients, ensure insurance, pre-certifications and prior authorizations are correctly entered. Collect copayments, prepayments, bad debt, self-pay balances and other payments at the time of service. Appropriately balance deposits, checks, and credit card systems. Balance and close batches daily (100% accuracy) with appropriate secondary verifier. Demonstrate knowledge of third-party payors, billing, accounts receivable functions and payment codes.</p> <p>Attend and participate in scheduled departmental meetings and other meetings or committees as directed. Attend in-service presentations, training and mandatory educational programs. Maintain appointment statistical data and prepare reports as directed by supervisor. Promote an atmosphere of teamwork in accomplishing the mission and goals of FMPP. Exhibit a willingness to float to all areas of need for administrative support including check in, check out, referrals or other administrative area as deemed necessary across FMPP clinics. Maintain confidentiality of all personal health information. Assure that information is maintained, handled, and released in accordance with applicable federal and state statutes and FMPP policies.</p> <p>Qualifications</p> <ul> <li> <p>High school diploma/equivalency and two years of experience; or a combination of post-high school education and experience equal to two years.</p> </li><li> <p>Valid Florida or Georgia Driver's License or the ability to obtain prior to hire.</p> </li><li> <p>Post-job offer, but prior to hire requirements:</p> </li><li> <p>Documentation of current PPD (Purified Protein Derivative) test as performed by a qualified physician, reporting negative results within the past six (6) months.</p> </li><li> <p>Documentation of physical examination completed by a qualified healthcare provider/physician within the past six (6) months.</p> </li><li> <p>Within 30 days of hire requirements:</p> </li><li> <p>Documentation of Tetanus immunization within 10 years.</p> </li><li> <p>Documentation of Hepatitis B vaccine or positive antibody titer.</p> </li></ul> <p>Preferred Qualifications</p> <p>Ability to take patient vital signs when a Certified Medical Assistant is unavailable.</p> <p>University Information</p> <p>One of the nation's elite research universities, Florida State University preserves, expands, and disseminates knowledge in the sciences, technology, arts, humanities, and professions, while embracing a philosophy of learning strongly rooted in the traditions of the liberal arts and critical thinking. Founded in 1851, Florida State University is the oldest continuous site of higher education in Florida. FSU is a community steeped in tradition that fosters research and encourages creativity. At FSU, there's the excitement of being part of a vibrant academic and professional community, surrounded by people whose ideas are shaping tomorrow's news!</p> <p>Learn more about our university and campuses.</p> <p>FSU Total Rewards</p> <p>FSU offers a robust Total Rewards package. Visit our website to learn more about our Compensation, Benefits, Wellness, Recognition, and Employee Development programs.</p> <p>Use our interactive tool to calculate Total Compensation options based on potential salary, benefits and retirement contributions, earned leave, and other employment-related perks.</p> <p>How To Apply</p> <p>If qualified and interested in a specific job opening as advertised, apply to Florida State University at https://jobs.fsu.edu. If you are a current FSU employee, apply via myFSU > Self Service.</p> <p>Applicants are required to complete the online application with all applicable information. Applications must include all work history up to ten years, and education details even if attaching a resume.</p> <p>Veterans' Preference</p> <p>Certain service members and veterans, and the spouses and family members of such service members and veterans, receive preference and priority, and certain service members may be eligible to receive waivers for post secondary educational requirements, in employment by the state and its political subdivisions and are encouraged to apply for the positions being filled. Veterans' Preference applies to University Support Personnel System (USPS) positions only.</p> <p>IMPORTANT: To claim Veterans' Preference, select "yes" to the question on the application questionnaire and upload a DD-214 (or equivalent), the Veterans' Preference Certification form, and other documentation if applicable with your online application before midnight of the position closing date.</p> <p>Click the links for eligibility information and required documentation, or call FSU Human Resources at (850) 644-6034.</p> <p>Considerations</p> <p>This is an USPS (University Support Personnel System) position.</p> <p>This position is being readvertised. Previous applicants need not reapply.</p> <p>This position requires successful completion of a criminal history background check.</p> <p>Ability to flex to other FMPP clinics, as needed.</p> <p>Equal Employment Opportunity</p> <p>FSU is an Equal Employment Opportunity Employer.</p>