<p>Position Summary</p> <p>The Security Guard Program Manager is responsible for end-to-end oversight of contracted security guard services across a national office portfolio. This role owns guard program standards ("post orders"), vendor performance management, KPI reporting, and issue escalation to ensure consistent, high-quality coverage and customer experience. The role serves as the primary point of contact for the third-party guard vendor and partners closely with site leaders, Facilities, and Office of Security to maintain safe, compliant, and professional security operations.</p> <p>Recruiting for this role ends on Jun 2nd, 2026.</p> <p>Key Responsibilities</p> <ul> <li>Develop, review, and maintain post orders and site-specific procedures; ensure alignment to company policies, safety requirements, and local needs </li><li>Standard guard operations across sites (e.g., access control, visitor management, incident reporting, patrol requirements, badging/escalation protocols) </li><li>Lead periodic site assessments and operational reviews to identify gaps and drive corrective actions. </li><li>Own the relationship with the contracted guard vendor: governance, performance reviews, service delivery, and continuous improvement </li><li>Define, monitor, and report program KPIs/SLAs (e.g., staffing fill rate, on-time arrivals, training completion, incident report timeliness/quality, post inspection scores, patrol compliance) </li><li>Conduct routine audits and post inspections (virtual and on-site), validate compliance, and ensure corrective actions are implemented and sustained </li><li>Manage escalations for performance issues, safety concerns, and conduct violations; coordinate investigations as needed. </li><li>Build and maintain dashboards and recurring reports for leadership (monthly/quarterly business reviews). </li><li>Analyze trends (incidents, staffing, overtime, call-offs, service failures) and implement prevention plans </li><li>Drive improvements to processes, technology adoption (as applicable), and guard training/communication. </li><li>Partner with local office/facilities leaders to ensure coverage meets site operating needs </li><li>Coordinate with internal Office of Security teams on incident response, policy updates, and vendor compliance </li><li>Support planning for new site onboarding, site moves, or changes in guard coverage </li><li>Support contract administration: scope adherence, change requests, rate card validation, and invoicing review </li><li>Ensure vendors meet contractual insurance, licensing, background screening, and training requirements </li></ul> <p>Required Qualifications</p> <ul> <li>US Citizenship required </li><li>Bachelor's degree in security management, criminal justice or related field </li><li>8+ years of experience in physical security operations, security program management, or facilities/vendor management with a national or multi-site scope </li><li>Demonstrated experience managing a third-party contract security provider and holding vendors accountable to SLAs/KPIs </li><li>Strong capability in writing/updating post orders, SOPs, and operational standards. </li><li>Proficiency with metrics and reporting </li><li>Excellent stakeholder management, conflict resolution, and escalation handling </li><li>Ability to travel domestically (estimate 50% travel for inspections, onboarding, and issue resolution </li><li>Ability to work outside normal business hours, including nights, weekends, holidays, etc. due to after-hours escalation for critical incidents </li></ul> <p>Preferred Qualifications</p> <ul> <li>Security management certifications (e.g., ASIS CPP/PSP, or comparable) </li><li>Experience with access control/visitor management platforms and guard tour/patrol verification tools </li><li>Experience supporting corporate office environments and executive-facing locations </li><li>Familiarity with regulatory/licensing considerations for contract guard services across multiple states </li></ul> <p>The successful candidate will:</p> <ul> <li>Demonstrate strong operational rigor by consistently executing audits, maintaining thorough documentation, and following through to closure </li><li>Provide effective vendor leadership by setting clear expectations, establishing structured governance, and holding vendors measurably accountable </li><li>Bring a service mindset by remaining professional, calm, and solutions-oriented in high-visibility situations </li><li>Be data-driven by using metrics to prioritize issues, identify trends, and prevent repeat failures </li><li>Exercise sound judgment by escalating issues appropriately and safeguarding people, the company's reputation, and business continuity </li></ul> <p>This is a remote role that is being hired in one of these locations: Atlanta, Austin, Baltimore, Birmingham, Boca Raton, Boise, Williamsville, Charlotte, Chicago, Cincinnati, Cleveland, Colorado Springs, Columbus, Dallas, Davenport, Dayton, Denver, Des Moines, Detroit, Fort Worth, Fresno, Grand Rapids, Harrisburg, Hartford, Hermitage, Houston, Huntsville, Indianapolis, Jacksonville, Kansas City, Las Vegas, Louisville, Memphis, Miami, Midland, Milwaukee, Minneapolis, Nashville, New Orleans, Omaha, Philadelphia, Pittsburgh, Portland, Raleigh, Richmond, Rochester, Sacramento, Salt Lake City, San Antonio, San Diego, St. Louis, Tallahassee, Tampa, Tempe, Tulsa</p> <p>The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets; experience and training; licensure and certifications; and other business and organizational needs. The disclosed range estimate has not been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At Deloitte, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range is $88,600-163,100.</p> <p>Information for applicants with a need for accommodation:https://www2.deloitte.com/us/en/pages/careers/articles/join-deloitte-assistance-for-disabled-applicants.html</p> <p>#EA_EXPHIRE</p> <p>#LI-Remote</p> <p>#DeloitteNDO</p> <p>Deloitte is committed to providing reasonable accommodations for people with disabilities. If you require a reasonable accommodation to participate in the recruiting process, please direct your inquiries to the Global Call Center (GCC) at USTalentCICInbox@deloitte.com.</p> <p>Recruiting tips</p> <p>From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.</p> <p>Benefits</p> <p>At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.</p> <p>Our people and culture</p> <p>Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas, and perspectives, and bring more creativity and innovation to help solve our clients' most complex challenges. This makes Deloitte one of the most rewarding places to work.</p> <p>Our purpose</p> <p>Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities. Learn more.</p> <p>Professional development</p> <p>From entry-level employees to senior leaders, we believe there's always room to learn. We offer opportunities to build new skills, take on leadership opportunities and connect and grow through mentorship. From on-the-job learning experiences to formal development programs, our professionals have a variety of opportunities to continue to grow throughout their career.</p> <p>As used in this posting, "Deloitte" means Deloitte Services LP, a subsidiary of Deloitte LLP. Please see www.deloitte.com/us/about for a detailed description of the legal structure of Deloitte LLP and its subsidiaries.</p> <p>All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability or protected veteran status, or any other legally protected basis, in accordance with applicable law.</p> <p>Qualified applicants with criminal histories, including arrest or conviction records, will be considered for employment in accordance with the requirements of applicable state and local laws, including the Los Angeles County Fair Chance Ordinance for Employers, City of Los Angeles's Fair Chance Initiative for Hiring Ordinance, San Francisco Fair Chance Ordinance, and the California Fair Chance Act. See notices of various fair chance hiring and ban-the-box laws where available. Fair Chance Hiring and Ban-the-Box Notices | Deloitte US Careers</p> <p>Requisition code: 329433</p> <p>Job ID 329433</p>