<p>The Vacation Rental/Property Management Coordinator provides comprehensive administrative support to the Vacation Rental/Property Management Manager(s). This role collaborates with department directors, team members, and other divisions to ensure operational efficiency and uphold the AAA Four Diamond standards. The Coordinator plays a key role in promoting Wild Dunes Resort as both a premier destination and an employer of choice.</p> <p>Key Responsibilities</p> <ul> <li>Provide high-level administrative support to the Vacation Rental/Property Management Manager(s) and the department. </li><li>Manage office supply inventory and ordering to maintain appropriate stock levels. </li><li>Handle incoming correspondence, including mail, email, and voicemail; assist with responses as needed. </li><li>Draft and prepare professional correspondence, proposals, contracts, and reports. </li><li>Attend meetings to record minutes, track action items, and provide follow-up support. </li><li>Maintain organized and accurate files, records, and the Directors documentation. </li><li>Prepare and submit expense reports for the Director. </li><li>Create and manage spreadsheets, summaries, and departmental reports. </li><li>Produce monthly newsletters for RASG rental program owners. </li><li>Prepare quarterly newsletters for RASG HOA owners, helps update the Owner Portal. </li><li>Attend HOA meetings to take minutes and support property managers. </li><li>Manage Owner Amenity inventory, including production, distribution, and tracking. </li><li>Coordinate owner reservations and prepare personalized welcome notes. </li><li>Monitor departmental budget, prepare monthly expense recaps, and conduct cost analysis. </li><li>Administer Owner Partner Privilege cards and track distribution. </li><li>Serve as a liaison between Vacation Rental/Property Management and other resort departments. </li><li>Uphold professional standards in appearance and conduct, adhering to Wild Dunes Resort policies. </li><li>Attend relevant resort meetings and communicate departmental updates. </li><li>Perform other duties as assigned. </li></ul> <p>Guest Satisfaction & Medallia Responsibilities</p> <ul> <li>Monitor and track guest satisfaction scores using Medallia or other feedback platforms. </li><li>Compile and analyze guest feedback to identify trends and areas for improvement. </li><li>Collaborate with the property managers to implement service enhancements based on guest insights. </li><li>Prepare monthly and quarterly reports summarizing guest satisfaction metrics. </li><li>Ensure timely responses to guest feedback and follow-up on unresolved issues. </li><li>Support initiatives that promote a culture of excellence and continuous improvement in guest service. </li></ul>