<p>PURPOSE: Assists the Grocery Manager in directing the operation of the Grocery Department (including Frozen, Dairy & Liquor/Beer), including supervising and training personnel. Assists in ordering, receiving, storing, pricing, stocking, and merchandising. May direct and control the operation of the entire store in the absence of the Store Director and the Grocery Manager.</p> <p>DUTIES ANDRESPONSIBILITIES:</p> <ul> <li>Champions Company and Division customer service programs to meet or exceed Division customer service goals. Handles customer relations in a positive manner, including effective resolution of customer complaints. Promotes Albertson's/Safeway's philosophy of personalized service. </li><li>Performs ordering, receiving, storing, pricing, stocking, and merchandising duties. Assists the Grocery Manager in planning, organizing, and directing day-to-day operations of the grocery department and front-end functions, including recommendations regarding regular and seasonal merchandise requirements and special sales needs. Assists in implementing Company and Division merchandising policies and/or Store Director instructions. </li><li>May act as back up checker. Engages in suggestive selling and other sales techniques. </li><li>Responsible for the proper accounting of sales, maintenance and storage of cash register detail tapes and the issuance and pick up of money from check stands. </li><li>Prepares "to do list" for night stockers, closes out discontinued items and implements price changing procedures. </li><li>Controls shrink. Prevents the sale of out of code products. </li><li>Opens and closes the store. </li><li>Ensures compliance with Company sanitation, safety, security, and other policies. Recommends corrective action as needed. Implements emergency procedures in the event of equipment and computer software malfunctions. </li><li>Responsible for the overall operation of the store including supervision of all employees and the handling of customer complaints, in the absence of the Store Director and the Grocery Manager. </li><li>May perform duties of the Receiving Clerk in the absence of the Receiving Clerk. </li><li>Responsible for performing all job duties with accuracy, honesty, and integrity. </li><li>Other necessary and required duties and responsibilities as assigned. </li></ul>