<p>ESSENTIAL DUTIES AND RESPONSIBILITIES</p> <ul> <li>Schedule planning sessions for implementations and renewals. Ensure client and internal team members are informed of implementation requirements, changes, progress updates, and issues that arise </li><li>Configure the Stephens Benefit Administration system, perform necessary testing, and ensure the system contains all required data </li><li>Generate reports, troubleshoot issues, and provide general support to the internal teams and clients on electronic data needs </li><li>Perform data audits upon request between benefit enrollment systems, payroll systems and carrier/vendor systems to ensure data accuracy </li><li>Perform system audits during implementation, renewal, and post open enrollment periods to ensure enrollments meet policy parameters </li><li>Provide ongoing support to the internal team and clients regarding creation of formatted censuses, reports, and other resources </li><li>Assume ownership and accountability of projects to ensure timely and accurate implementations </li><li>Track implementation efforts using project management software </li><li>Focus on details and ask questions to prevent errors </li><li>Periodically review implementation processes to identify improvement opportunities </li><li>Serve as an agency contact for clients regarding ongoing maintenance of Electronic Data Interchange (EDI) feeds. Ensure data feeds include required fields and are provided in a useable format by working with vendors and carriers throughout the process. </li><li>Research and resolve internal and external escalations regarding EDI issues and work with clients and carriers when necessary. </li><li>Perform other tasks as assigned by management. </li></ul> <p>EDUCATION AND/OR EXPERIENCE</p> <ul> <li>High school diploma or GED required. </li><li>Bachelor's degree from an accredited university or college or equivalent combination of education and experience a plus. </li><li>Highly motivated and dependable with previous experience interfacing with clients. </li><li>Project management and insurance-related work experience is preferred. </li></ul> <p>COMPUTER SKILLS</p> <ul> <li>Strong computer skills including the use of Microsoft Word, Excel, PowerPoint, Outlook E-mail and the Internet. </li><li>Ability to learn and operate additional software such as Benefits Enrollment Software and Human Resources Information Systems. </li></ul>