<p>Job Description and Duties</p> <p>THIS IS A LIMITED TERM POSITION WHICH MAY BE EXTENDED OR BECOME PERMANENT.</p> <p>THIS POSITION MAY BE ELIGIBLE FOR A HYBRID WORK SCHEDULE. THE AMOUNT OF TELEWORK IS AT THE DISCRETION OF THE DEPARTMENT AND IS SUBJECT TO CHANGE AS BUSINESS NEEDS ARISE.</p> <p>Under the direction of the Unemployment Insurance (UI) Center Section Manager or Alternate Manager, supervises a unit of staff performing the duties of Employment Program Representatives involved in determining claimant eligibility for UI benefits by conducting fact-finding interviews, responding to inquiries, and performing claim filing and processing activities in accordance with laws, regulations, policies and precedent decisions. Will provide prompt, accurate and courteous customer services to internal and external customers; may conduct training or assist as a mentor.</p> <p>Monitors all staff functions by using the Virtual Call Center (VCC), Workforce Management (WFM) and Resource Allocation Model (RAM) systems. Involves staff in the continuous process improvement of the various functions by using the methodology of Total Quality Management (TQM). Prepares and submits related reports in a timely manner.</p> <p>Leads and involves staff in the implementation of the Employment Development Department's (EDD) policies and procedures, new programs and program changes; has responsibility for office administration including budget, personnel, payroll, staffing, space planning and organization.</p> <p>Applies equal employment opportunity policies in all aspects of promotion, training, and assignment of duties.</p> <p>This position is headquartered in Riverside and may be eligible for rotational telework under EDD's telework policy. Employees are required to report to their headquarters office. Travel expenses to and from the assigned headquarters are the responsibility of the employee.</p> <p>Travel and/or overtime may be required.</p> <ul> <li>This is a 12 month limited term position with the possibility of being extended and/or becoming permanent based on budget, staffing levels. * </li></ul> <p>Position exists in Riverside.</p> <p>You will find additional information about the job in the Duty Statement.</p> <p>Working Conditions</p> <p>Visa Sponsorship</p> <p>This position is not eligible for visa sponsorship. Applicants must be authorized to work in the US without the need for visa sponsorship by the start date of employment.</p> <p>Minimum Requirements</p> <p>You will find the Minimum Requirements in the Class Specification.</p> <ul> <li>EMPLOYMENT PROGRAM MANAGER I </li></ul> <p>Additional Documents</p> <ul> <li>Job Application Package Checklist </li><li>Duty Statement </li></ul> <p>Position Details</p> <p>Job Code #:</p> <p>JC-477141</p> <p>Position #(s):</p> <p>280-040-9189-946</p> <p>Working Title:</p> <p>Employment Program Manager I</p> <p>Classification:</p> <p>EMPLOYMENT PROGRAM MANAGER I</p> <p>$6,335.00 - $7,932.00</p> <p># of Positions:</p> <p>1</p> <p>Work Location:</p> <p>Riverside County</p> <p>Telework:</p> <p>Hybrid</p> <p>Job Type:</p> <p>12 Month Limited Term - Full Time</p> <p>Work Shift:</p> <p>;00 am - 5:00 pm</p> <p>Work Week:</p> <p>Monday - Friday</p> <p>Department Information</p> <p>The Employment Development Department (EDD) is one of the largest State departments with employees at hundreds of service locations. For more than 70 years, the EDD has connected millions of job seekers and employers in an effort to build the economy of the Golden State. In order to continue our mission, we are constantly looking for the best and the brightest to join our ranks. Working at EDD presents many opportunities. If you strive to make a difference, we invite you to seek a career with EDD.</p> <p>Department Website: http://www.edd.ca.gov</p> <p>Special Requirements</p> <p>It is strongly encouraged to apply through your CalCareer Account at www.calcareers.ca.gov.</p> <p>Please only submit ONE application. Electronic applications submitted through your CalCareer Account are highly recommended and will be received/processed faster than other methods of filing.</p> <p>If you are unable to apply electronically through your CalCareer account, please mail a completed and signed State Examination/Employment Application STD Form 678 and application package to the mailing address provided in the "Application Instructions' section below and ensure the following:</p> <ul> <li>Clearly indicate the Job Code #, Position Number and the Classification Title of this position in the "Examination or Job Title(s) For Which You Are Applying" section located on Page 3 of your State Examination/Employment STD Form 678. </li><li>Clearly indicate the basis of your eligibility (list, transfer, reinstatement, etc.) in the "Explanations" section located on Page 3 of your State Examination/Employment Application STD Form 678. </li><li>Remove and do not submit the "Equal Employment Opportunity" questionnaire (Page 10) with your completed State Examination/Employment Application STD Form 678. This page is for examination use only. </li><li>Do not include your full Social Security Number on your documents and/or do not provide any LEAP information. </li></ul> <p>Examination/Assessment</p> <p>To apply for this position, you must obtain list eligibility by taking and passing the examination. If you already have list eligibility for this classification, you do not need to retake the examination unless your list eligibility has expired.</p> <p>For more information about the State hiring process, click here. To watch tutorials on how to apply for a State job, click here.</p> <p>Application Instructions</p> <p>Completed applications and all required documents must be received or postmarked by the Final Filing Date in order to be considered. Dates printed on Mobile Bar Codes, such as the Quick Response (QR) Codes available at the USPS, are not considered Postmark dates for the purpose of determining timely filing of an application.</p> <p>Final Filing Date: 5/17/2025</p> <p>Who May Apply</p> <p>Individuals who are currently in the classification, eligible for lateral transfer, eligible for reinstatement, have list or LEAP eligibility, are in the process of obtaining list eligibility, or have SROA and/or Surplus eligibility (please attach your letter, if available). SROA and Surplus candidates are given priority; therefore, individuals with other eligibility may be considered in the event no SROA or Surplus candidates apply. Individuals who are eligible for a Training and Development assignment may also be considered for this position(s).</p> <p>Applications will be screened and only the most qualified applicants will be selected to move forward in the selection process. Applicants must meet the Minimum Qualifications stated in the Classification Specification(s).</p> <p>How To Apply</p> <p>Complete Application Packages (including your Examination/Employment Application (STD 678) and applicable or required documents) must be submitted to apply for this Job Posting. Application Packages may be submitted electronically through your CalCareer Account at www.CalCareers.ca.gov. When submitting your application in hard copy, a completed copy of the Application Package listing must be included. If you choose to not apply electronically, a hard copy application package may be submitted through an alternative method listed below:</p> <p>Address for Mailing Application Packages</p> <p>You may submit your application and any applicable or required documents to:</p> <p>Employment Development Department</p> <p>Mail In Address</p> <p>Attn: Job Control # 477141</p> <p>Human Resource Services Division, MIC 54</p> <p>PO Box 826880</p> <p>Sacramento, CA 94280-0001</p> <p>Address for Drop-Off Application Packages</p> <p>You may drop off your application and any applicable or required documents at:</p> <p>Employment Development Department</p> <p>Drop Off Address</p> <p>Attn: Job Control # 477141</p> <p>EDD/Human Resource Services Division (6th floor solar)</p> <p>722 Capitol Mall</p> <p>Sacramento, CA 95814</p> <p>08:00 AM - 04:30 PM</p> <p>Required Application Package Documents</p> <p>The following items are required to be submitted with your application. Applicants who do not submit the required items timely may not be considered for this job:</p> <ul> <li>Current version of the State Examination/Employment Application STD Form 678 (when not applying electronically), or the Electronic State Employment Application through your Applicant Account at www.CalCareers.ca.gov. All Experience and Education relating to the Minimum Qualifications listed on the Classification Specification should be included to demonstrate how you meet the Minimum Qualifications for the position. </li><li>Resume is optional. It may be included, but is not required. </li><li>Statement of Qualifications - </li></ul> <p>A Statement of Qualifications (SOQ) is Required.</p> <p>Please see "Statement of Qualifications Requirements" section for more information about the SOQ.</p> <p>Applicants requiring reasonable accommodations for the hiring interview process must request the necessary accommodations if scheduled for a hiring interview. The request should be made at the time of contact to schedule the interview. Questions regarding reasonable accommodations may be directed to the EEO contact listed on this job posting.</p> <p>Desirable Qualifications</p> <p>In addition to evaluating each candidate's relative ability, as demonstrated by quality and breadth of experience, the following factors will provide the basis for competitively evaluating each candidate:</p> <p>Leading People and Change</p> <ul> <li>Creativity and Innovation </li><li>Flexibility and Adaptability </li><li>Strategic Thinking </li><li>Vision and Goal-Oriented </li><li>Leverage strengths, build capacity, cross-train </li><li>Support a team-oriented work place </li><li>Manage conflict effectively and timely </li><li>Familiarity with Progressive Discipline and Corrective Action Processes </li></ul> <p>Results Driven</p> <ul> <li>Accountability </li><li>Customer Service Oriented </li><li>Conducts research and develops proposals with positive return of investment </li><li>Considers current policy and seeks feedback when developing new recommendations </li></ul> <p>Professional Practices and Business Etiquette</p> <ul> <li>Concise and professional writing skills </li><li>Ensures program and budgetary commitments are met </li><li>Applies SWOT Analysis and Completed Staff Work methods to projects, tasks, or action requests </li><li>Self-monitors and audits performance continuously </li><li>Professional Interpersonal Communication Skills </li><li>Public Service Motivation </li><li>Create coalitions, maintain partnerships, and seeking new opportunities for partnership </li></ul> <p>Other Skills</p> <ul> <li>Proficient use of Microsoft Office Suite (Outlook, Excel, Word, PowerPoint, Publisher) </li><li>Effective Time Management and Organizational Skills </li><li>Strong proofreading and public speaking skill </li></ul> <p>Benefits</p> <p>Benefit information can be found on the CalHR website, www.calhr.ca.gov, and the CalPERS website, www.calpers.ca.gov.</p> <p>Contact Information</p> <p>The Hiring Unit Contact is available to answer questions regarding the position or application process.</p> <p>Department Website: http://www.edd.ca.gov</p> <p>Hiring Unit Contact:</p> <p>Scott Jaggers</p> <p>(951) 892-7700</p> <p>Scott.Jaggers@edd.ca.gov</p> <p>Please direct requests for Reasonable Accommodations to the interview scheduler at the time the interview is being scheduled. You may direct any additional questions regarding Reasonable Accommodations or Equal Employment Opportunity for this position(s) to the Department's EEO Office.</p> <p>EEO Contact:</p> <p>EEO Officer</p> <p>(916) 654-8434</p> <p>Accessibility@edd.ca.gov</p> <p>California Relay Service: 1-800-735-2929 (TTY), 1-800-735-2922 (Voice) TTY is a Telecommunications Device for the Deaf, and is reachable only from phones equipped with a TTY Device.</p> <p>Statement of Qualifications Requirements</p> <p>A Statement of Qualifications (SOQ) is Required. The SOQ serves as documentation of each candidate's ability to present information clearly and concisely in writing. The SOQ is not a resume or cover letter.</p> <p>The SOQ must be in Arial font, 12 point font, and not exceed 2 pages in length.</p> <p>Describe your experience, background, and qualifications for this position. Provide specific examples of prior leadership role(s) and include responsibilities.</p> <p>Responses to the SOQ must be written thoroughly. The initial evaluation of each applicant will be based on content of answers and written communication skills, in addition to all other application materials.</p> <p>Resume and/or cover letters DO NOT take the place of the SOQ. Applications received without an SOQ or SOQs that do not follow the statements above will not receive further consideration and will be excluded from the hiring process.</p> <p>Background Investigation Requirement</p> <p>The position(s) may require an applicant to pass a background investigation. However, applicants will not be asked to provide information about a conviction history unless they receive a conditional offer of employment.</p> <p>The department will make an individualized assessment of whether the conviction history has a direct or adverse relationship with the specific duties of the job and the work performed by the department. The department will consider potential mitigating factors, including, but not limited to, evidence and extent of rehabilitation, recency, nature and seriousness, and age at the time of the offense(s).</p> <p>The investigation will consist of completion of a personal history statement and fingerprinting checks with the Federal Bureau of Investigation, Department of Justice, and/or local law enforcement agencies. Anyone failing to pass the background investigation will be provided information on how to appeal the process. A criminal conviction may not result in an automatic determination of "Not Qualified."</p> <p>ADDITIONAL DEPARTMENT INFORMATION</p> <p>The Employment Development Department may require a new probation in accordance with applicable probationary period rules.</p> <p>Click on the link to complete the Employment Development Department Recruitment Survey: EDD Recruitment Survey</p> <p>Merit System Principles</p> <p>Information regarding Merit System Principles provided to public employees by the State Civil Service Act can be found on the CalHR website at https://www.calhr.ca.gov/Training/Pages/performance-management-merit-system-principles.aspx</p> <p>Equal Opportunity Employer</p> <p>The State of California is an equal opportunity employer to all, regardless of age, ancestry, color, disability (mental and physical), exercising the right to family care and medical leave, gender, gender expression, gender identity, genetic information, marital status, medical condition, military or veteran status, national origin, political affiliation, race, religious creed, sex (includes pregnancy, childbirth, breastfeeding and related medical conditions), and sexual orientation.</p> <p>It is an objective of the State of California to achieve a drug-free work place. Any applicant for state employment will be expected to behave in accordance with this objective because the use of illegal drugs is inconsistent with the law of the State, the rules governing Civil Service, and the special trust placed in public servants.</p>