<p>Cetera Financial Group is currently seeking an Operations Procedure Coordinator in our Operations team for our company's office located in Des Moines, IA. This is a unique opportunity to join our team to provide support for Cetera Financial Group.</p> <p>We are seeking to fill this role primarly in Des Moines, IA but are open to one of our hub locations.</p> <p>El Segundo, CA | Des Moines, IA | St Cloud, MN | San Diego, CA | Dallas, TX.</p> <p>Core Responsibilities:</p> <ul> <li> <p>Knowledge and experience around operational policies and procedures</p> </li><li> <p>Responsible writing and maintaining policies and procedure documents across the multiple platforms across Cetera.</p> </li><li> <p>Provide operational procedures with the advisors to ensure accuracy of the sales process.</p> </li><li> <p>Responsibility of meeting team SLA's around production queues, report generations and audits.</p> </li><li> <p>Lead and support new product or program rollouts. Collaborate with team and internal partners all the while communicating concerns, risks and recommendations to Leadership.</p> </li><li> <p>Become a subject matter expert on the Cetera Advisory platforms, including proposal tools, trading tools and performance tools.</p> </li><li> <p>Understanding the relationship between different clearing firms and ability to assist in different clearing firms.</p> </li><li> <p>Shared responsibility in reporting and tracking department metrics, reports and tasks.</p> </li><li> <p>Manage workflow and productivity of the team, escalating to Leadership as necessary.</p> </li><li> <p>Become competent in Docupace, NetX360, Adviceworks, MAA, Salesforce and Smartworks</p> </li><li> <p>Other duties as assigned.</p> </li></ul> <p>Required Knowledge, Skills, and Abilities:</p> <ul> <li> <p>Ability to multi-task</p> </li><li> <p>Flexible and adaptable to change</p> </li><li> <p>Strong communication and organizational skills</p> </li><li> <p>Positive role model to colleagues</p> </li><li> <p>Highly responsive to coaching and training</p> </li><li> <p>Independent; able to work and resolve complex issues with minimal guidance</p> </li><li> <p>Ability to learn quickly and multi-task effectively in a fast-paced environment</p> </li><li> <p>Team player attitude</p> </li><li> <p>Energetic and results-oriented</p> </li><li> <p>Ability to work as part of a team as well as independently</p> </li><li> <p>Interest in leading a team and managing workflow</p> </li><li> <p>Interest in process improvement and efficiencies</p> </li><li> <p>Change leadership</p> </li></ul> <p>Desired Knowledge, Skills, and Abilities:</p> <ul> <li>Demonstrated experience delivering excellent problem resolution, organizational and follow-up skills </li><li>Ability to multi-task while staying on track with regulatory deadlines, field inquiries, and internal assignments. </li><li>Bachelor's Degree </li><li>Licensing </li></ul> <p>Minimum Required Education & Experience:</p> <ul> <li>High School Diploma or GED </li><li>4 years experience in the financial industry </li><li>4 years of experience with MS Office tools </li><li>Licensing (if applicable) </li></ul> <p>Travel Requirements: Up to (5%)</p> <p>Compensation:</p> <p>The base hourly salary range for this role is $24.05 - $33.65 per hour, plus a competitive performance-based bonus. Base salary depends on a wide array of factors, including but not limited to skill set, years and depth of experience, certifications, and location. Base l salary may also differ significantly due to geography and cost of labor considerations.</p> <p>#LI-Hybrid</p>