<p>Business Title College of Arts and Sciences, IT Operations Manager Applications Accepted From University Wide, Public: Open to the Public Special Instructions to Applicants</p> <p>Please complete the online application and attach the required documents when prompted.</p> <p>Required documents include:</p> <ol> <li> <p>A detailed cover letter</p> </li><li> <p>Resume</p> </li><li> <p>A list of at least three (3) professional references. Please provide current contact information, including an e-mail address for each reference provider.</p> </li></ol> <p>The position will remain open until filled. Complete applications must be received by the posting end date.</p> <p>This position is eligible for the following benefits: medical, vision, dental, basic and supplemental life, winter break closure, paid holidays, educational benefits for you and eligible dependents, sick leave, vacation, and retirement. Posting Number 2016172T Department Summary</p> <p>The IT Operations Manager provides strategic leadership and operational oversight for end-user support services within the College of Arts and Sciences. This role is responsible for driving service excellence, optimizing support processes, and aligning technology initiatives with college and university-wide goals. The manager leads a team of IT professionals, ensuring effective delivery of technical support, lifecycle management of IT assets, and execution of technology infrastructure projects. Key responsibilities include managing technology budgets, ensuring compliance with institutional IT policies, and developing scalable, sustainable support strategies that enhance the user experience for faculty, staff, and students. The manager also collaborates cross-functionally with academic leadership and central IT to implement enterprise solutions, champion innovation, and ensure alignment with evolving pedagogical and research needs.</p> <p>Position Profile</p> <p>Serves as the initial point of contact for IT services. Receives customer issues and requests. Provides troubleshooting, evaluates issues, and escalates as needed to higher-tier and specialized staff. Performs continued monitoring of customer issue escalations and requests. Communicates, tracks, and reports computing environment outages while working with IT personnel and leadership to monitor or assist in problem resolution. Installs, upgrades, configures, and maintains classroom technologies. Provides device troubleshooting and support to faculty, staff, and students.</p> <p>Level Summary</p> <p>Manages a work unit or a team and has full authority over personnel actions within the work unit. Contributes to the development of the area's operational plan, ensuring alignment with broader departmental or institutional goals. Accountable for the achievement of the unit's operational objectives, improving performance and addressing resource needs.</p> <p>Supervisory Responsibilities</p> <p>Manages a medium-sized team. Directly oversees at least 2.0 FTE employees or one or more supervisors. Has authority to hire, transfer, suspend, promote, manage performance, discharge, assign duties, reward, and discipline employees.</p> <p>Fiscal Responsibilities</p> <p>Responsible for managing team or department budgets and resources.</p> <p>Problem Solving</p> <p>Addresses departmental or cross-team issues, devises long-term solutions.</p> <p>Independence of Action</p> <p>Acts independently, with consultation with senior management.</p> <p>Communication and Collaboration</p> <p>Facilitates communication among team and higher-level leadership, builds relationships across University.</p> <p>Physical Requirements</p> <p>While this role is primarily desk-based, it also requires regular travel between campus buildings and the ability to lift, move, and carry materials weighing 25-50 pounds as needed.</p> <p>Minimum Qualifications</p> <p>Requires a Bachelor's degree in a related field, 5 or more years of related professional experience, and 3 or more years of supervisory experience, or equivalent education and experience.</p> <p>Preferred Qualifications</p> <p>Demonstrated experience supporting information technology operations within a higher education or academic environment, with an understanding of the unique needs of faculty, staff, and students.</p> <p>Department Arts and Sciences, Dean's Office Pay Rate</p> <p>The approved hiring range for this position is $68,299 to $92,205. Salary is commensurate with the selected candidate's education and experience while considering internal equity.</p> <p>Ohio University is proud to offer a robust healthcare plan that includes maternity care, counseling and mental healthcare, prescription coverage, vision, dental, orthodontia care, and more. Our robust benefits package also includes paid holidays, sick time, personal time, a tuition waiver up to 100% for self and dependents, an excellent retirement plan with up to a 14% employer contribution, a 12-week parental leave program, adoption reimbursement, flextime and flexplace policies, an employee assistance program, access to professional development programs, and additional employee resources. Additional information is available at https://www.ohio.edu/hr/benefits.</p> <p>Pay Grade 19 Pay Range $68,299.00-$117,127.00 FLSA Status Exempt Job Category Administrative at-will appointment Employment Type full-time regular Job Family Information Technology Job Sub Family IT End-User Support Job Level M2 Job Open Date 08/23/2025 Posting End Date 09/09/2025 Planning Unit College of Arts & Sciences Work Schedule</p> <p>This position is based on the Athens campus with a hybrid work arrangement. The IT Operations Manager is expected to be on-site a minimum of 2-3 days per week to provide in-person leadership, support team operations, and engage with campus stakeholders. Remote work is permitted up to 50% of the time, subject to operational needs and in accordance with university flexible work policies. Specific remote and in-person days may vary based on project schedules, peak service times, and staffing requirements.</p> <p>Months 12 month Campus Athens Expected hours worked per week 40 hours a week Expected duration of assignment On-going Applicants may contact this person if they have questions about this position. Nancy Vandeman, vandemn1@ohio.edu Non-Discrimination Statement</p> <p>Ohio university is proud of its rich history and as part of our ongoing efforts to provide and support a transformative learning experience, we affirm our commitment to fostering a welcoming and respectful workforce and community. All qualified applicants are encouraged to apply and will receive consideration free from discrimination on the basis of age, ancestry, color, disability, ethnicity, gender, gender identity or expression, genetic information, military service or veteran status, national origin, pregnancy, race, religion, sex, sexual orientation, status as a parent or foster parent, or any other bases under the law. Ohio university is an equal access/equal opportunity employer.</p> <p>Clery Act Crime Statistics</p> <p>Clery Act Statistics</p> <p>To view the Clery Act Annual Safety and Fire Report Click Here!</p>