<p>JOB CONTENT</p> <p>Position Summary:</p> <p>(Overall purpose of this position)</p> <ul> <li>Responsible for all patient support services conducted in the front office. </li></ul> <p>Essential duties and responsibilities which must be performed in order to carry out the position purpose summarized above:</p> <p>(The following description is a general representation of the key duties and responsibilities of this position. Other duties may be assigned, as required.)</p> <ul> <li>Greets patients and visitors in a prompt, courteous, and helpful manner. </li><li>Uphold the positive reputation of Neighborhood Family Practice by always treating visitors in a friendly, welcoming and compassionate manner. </li><li>Responsible for accurate and timely scheduling and registration. </li><li>Makes appropriate phone calls or access insurance companies through internet to determine patient's eligibility of coverage. </li><li>Collect co-payments and other types of patient responsibility payments and accurately balances money collected daily. </li><li>Educate patients on options available for all patients eligible for financial assistance. </li><li>Efficiently handles telephone calls and routes to appropriate persons or departments. Communicates general clinic information to necessary persons. </li><li>Follows office policies and procedures for your department as well as the organization. </li><li>Maintains work area and lobby in a neat and orderly manner. </li><li>Effectively communicates with providers or other departments. </li><li>Responds to emergency calls and uses overhead paging system according to procedure. </li><li>Coordinates patient transportation for scheduled patients with need. </li><li>Calls and confirms patient appointments as needed. </li><li>Makes outreach calls to patients for care and quality team as needed. </li><li>Participates in educational activities or training sessions as appropriate. </li><li>Protects patients' rights by maintaining confidentiality of personal and financial information and securing workstation. </li><li>Handles faxes and copying as requested. </li></ul>