<p>SCHEDULE: Monday - Friday 7:30 am - 5:00 pm, with every other Friday off (9/80 schedule)</p> <p>SUMMARY</p> <p>Under the general direction of City Treasurer, performs a variety of general technical accounting duties involving financial transactions and record keeping, and utility customer service; and provides a variety of administrative support to assigned staff and programs.</p> <p>SUPERVISION EXERCISED</p> <p>None.</p> <p>ESSENTIAL DUTIES</p> <ul> <li>Provide excellent customer service in person or via telephone to both city employees and customers, including working with emergencies and handling a high call volume, researching and resolving questions and problems, communicating city policies, responding to complaints, and maintaining professionalism in stressful situations. </li><li>Perform technical work in keeping financial records, recording and checking transactions, and preparing financial and statistical statements and reports; this includes working with bankruptcy attorneys, small claims accounts, third-party collection agencies, health department personnel, foreclosure agencies, and banks. </li><li>Correct billing errors, and complete utility account adjustments as necessary. </li><li>Prepare and distribute delinquent account notices, schedule payment plans with customers, coordinate shut-offs for delinquent accounts, submit accounts to the county for collections via property tax certifications, and refer eligible accounts to a third-party collection agency as needed. </li><li>Prepare, print, and distribute utility bills for residential, commercial, hydrant meters, and city-owned meters; update billing messages to inform customers of city events and upcoming billing changes. </li><li>Assist customers with questions related to utility bills, utility deposits, service fees, and utility services. </li><li>Review and adjust Equal Payment Plans as necessary and Sewer Calculations annually. </li><li>Coordinate workflow and weekly shut-offs for residential accounts with meter technicians and commercial accounts with the commercial water technician. </li><li>Coordinate annually with Salt Lake County Circuit Breaker administrator to obtain a list of eligible West Jordan residents; review, add, and delete participants to ensure accuracy of the administration of the city relief water rate program. </li><li>Work with the city's partner who administers the Utility Hardship Program to provide account information, balances, and receive pledges to pay. </li><li>Review and prepare fiscal year-end reports. </li><li>Complete yearly audit of customer accounts to ensure accurate billing </li><li>Prepare letters, memoranda, schedules, payment and billing adjustments, lists, reports, and related documents. </li><li>Process and update changes for all aspects of utility accounts. Perform other related duties and responsibilities as assigned. </li></ul> <p>MINIMUM QUALIFICATIONS</p> <p>Education: High school diploma or GED supplemented by specialized coursework in accounting or business practices.</p> <p>Experience: Four years of customer service and clerical experience, including two years of financial record-keeping. Utility billing experience preferred</p> <p>Certifications/Licenses:</p> <ul> <li>Valid Utah Driver's License </li></ul> <p>KNOWLEDGE, SKILLS, AND ABILITIES</p> <p>Knowledge of:</p> <ul> <li>Principles and practices of customer service. </li><li>Standard office procedures, methods, and computer equipment. </li><li>Fundamental principles and procedures of fiscal record keeping. </li><li>Basic mathematical principles. </li><li>Principles and techniques used in dealing with the public. </li><li>Methods, practices, and procedures used in account record keeping pertinent to utility billing. </li><li>Principles and procedures of reporting, and databases. </li><li>Mathematical principles applied to financial and statistical record keeping. </li><li>Generally accepted accounting and bookkeeping principles and procedures, and their application to accounting transactions and databases. </li><li>Modern office methods, procedures, and equipment, including computer programs and applications. </li><li>Automated financial management systems. </li><li>Cash handling and banking procedures. </li></ul> <p>Skill with:</p> <ul> <li>Operating modern office equipment, including computer equipment and software. </li></ul> <p>Ability to:</p> <ul> <li>Learn and apply pertinent Federal, State, and local laws, codes, and regulations, including administrative and departmental policies and procedures. </li><li>Accurately tabulate, record, and balance assigned transactions. </li><li>Interpret and apply bookkeeping principles and procedures involved in maintaining the control of records, financial statements, and databases. </li><li>Work under supervision within a well-defined framework of standard policies and procedures. </li><li>Understand the organization and operation of the assigned department and the City, necessary to assume assigned responsibilities. </li><li>Perform general technical accounting work, including maintaining appropriate files and compiling information for reports. </li><li>Accept and complete complex assignments. </li><li>Create e-mails, customer letters, and correspondence. </li><li>Prepare and maintain a variety of routine financial statements, reports, records, and files. </li><li>Examine and verify financial documents and reports. </li><li>Exercise good judgment, flexibility, creativity, and sensitivity in response to changing situations and needs. </li><li>Perform mathematical computations quickly and accurately. </li><li>Plan and organize work to meet schedules and timelines. </li><li>Understand and follow oral and written instructions. </li><li>Communicate clearly and concisely, both orally and in writing. </li><li>Establish, maintain, and foster positive and harmonious working relationships with those contacted in the course of work. </li></ul> <p>WORKING CONDITIONS AND PHYSICAL DEMANDS</p> <p>Work in a standard office environment, which includes reaching, bending, sitting, standing, talking, hearing, and listening. Ability to work in a hybrid and remote work environment.</p>