<p>Basic Function:</p> <p>This part-time role assists with the coordination of Safe at Home, a program that supports older adults in staying safe at home through free, personalized home safety assessments and fall-prevention education.</p> <p>Duties include responding to inquiries, supporting outreach efforts, performing data entry, conducting follow-up calls with participants and connecting participants with community resources as needed.</p> <p>This position is grant-funded and contingent upon continued funding. This position works in collaboration with the AgeBetter Outreach and Services Coordinator.</p> <p>Responsibilities</p> <ul> <li>Provides information about the AgeBetter Safe at Home program by phone and in person. Responds to inquiries from volunteers, referral sources, and participants; assists with scheduling assessments as needed; and provides general program information. </li><li>Maintains inventory of program equipment, backpacks, and other supplies to support participants and volunteers. </li><li>Maintains and updates the Safe at Home Community Resources Guide, expanding listings of services and community organizations to meet participant needs. </li><li>Assists participants in locating equipment, devices, and supplies; coordinates or assists with delivery of supplies and equipment as needed. </li><li>Assists with outreach activities to recruit participants and volunteers, including social media engagement, community events and fairs, presentations, and press releases. </li><li>Maintains and records outreach and marketing activity data. </li><li>Alerts the Executive Director to participant needs related to free or sliding-fee equipment or services. </li><li>Communicates participant concerns, observations, or feedback in a timely manner to the team and/or Executive Director. </li></ul> <p>Qualifications</p> <ul> <li>Excellent communication skills and a strong commitment to high-quality customer service. </li><li>Ability to work collaboratively with team members, community partners, and other professionals. </li><li>Demonstrated ability to consistently exhibit warmth, tact, diplomacy, and patience. </li><li>Proficiency with Microsoft Office Suite (especially Word and Excel); familiarity with Canva or similar design software and Google Workspace preferred. </li><li>Ability to maintain confidentiality and protect sensitive information. </li><li>Interest in working with older adults, particularly in the area of falls prevention; willingness to continue learning about aging and aging in place. </li><li>Ability to work effectively with a diverse range of activity levels, functional abilities, personalities, and cultural backgrounds. </li><li>Knowledge of community resources and services. </li><li>Experience and skills in marketing, outreach, and promotional activities. </li><li>Ability to multi-task, prioritize responsibilities, and work independently. </li><li>Strong analytical and problem-solving skills. </li><li>Demonstrated commitment to quality service and program excellence. </li><li>Ability to occasionally work a flexible schedule to support outreach activities. </li></ul> <p>Other</p> <p>Reliable transportation required for outreach purposes.</p> <p>Experience</p> <p>One to two years of experience working with older adults preferred; volunteer service experience is a plus. Administrative experience with an emphasis on customer service is preferred. Experience in a nonprofit environment is also desirable.</p> <p>Education Associate or Bachelor's Degree in related field preferred but not required.</p>