<p>Join Our Memphis Team as a Technical Support Representative!</p> <p>Schedule: Monday-Friday, 8:00 AM - 5:00 PM</p> <p>Pay Range: $28-$30/hour</p> <p>Location: Office-based at 746 Poplar Ave, Memphis, TN 38105</p> <p>Job Summary: This role is responsible for providing telephone and virtual conferencing support to Auto-Chlor field personnel to troubleshoot equipment and chemical issues related to Auto-Chlor System products. This individual also assists in developing technical and troubleshooting training materials for use in the Company's LMS system.</p> <p>Duties/Responsibilities:</p> <ul> <li>Provide technical support to field staff via telephone and video conferencing </li><li>Troubleshoot equipment performance issues with Auto-Chlor dish machines and related products </li><li>Assist field personnel in resolving chemical dispensing, dosing, and application issues </li><li>Document recurring issues and escalate complex cases as needed </li><li>Collaborate with engineering and manufacturing teams to resolve field-reported technical problems </li><li>Develop troubleshooting guides, reference sheets, and technical support documentation </li><li>Assist in creating LMS training content focused on troubleshooting and technical knowledge </li><li>Support new product implementations by providing frontline technical expertise </li><li>Provide maintenance and development of parts manuals </li><li>Assist branch staff with requests for parts support and part numbers for ordering </li></ul> <p>Required Skills/Abilities:</p> <ul> <li>Proven experience in technical support or field service troubleshooting </li><li>Strong telephone communication and diagnostic skills </li><li>Ability to guide non-technical users through complex troubleshooting steps </li><li>Familiarity with mechanical, electrical, or chemical systems used in Auto-Chlor equipment </li><li>Experience contributing to training material and documentation development </li><li>Proficiency with MS Office and virtual conferencing tools </li><li>Excellent organizational and communication abilities </li></ul> <p>About Us: Auto-Chlor is a national service leader in the restaurant & hospitality industries. We are a people first training and development organization, committed to providing the best service to our customers.</p> <p>#professional</p>