<p>Senior Consultant, Support Engineering</p> <p>About Our Firm:</p> <p>Granite Solutions Groupe provides financial services decision makers with people and solutions that deliver. Our clients count on us to deliver the right talent at the right time to achieve critical business results. We leverage our industry knowledge and passion for client priorities to deliver human capital solutions.</p> <p>GSG was founded in 1998 as a consulting firm delivering project management and technology solutions for the financial services industry. GSG now has a global presence, with team members deployed across the U.S. at Fortune 1000 companies and high-performing Fintech firms.</p> <p>High-caliber consultants are the face of GSG at our client organizations and offices. We value the deep relationships we have with our consultants that enable us to place them in roles where their skills will have an immediate impact. The GSG consulting team is comprised of diverse, experienced, driven, and dynamic contributors who excel at getting things done.</p> <p>About the Opportunity:</p> <p>We are seeking an experienced AIOps Support Engineer to serve as the primary technical resource for our growing portfolio of AI services and cloud infrastructure. This role sits at the intersection of enterprise AI tooling, cloud operations, and end-user support - ensuring that our AI platforms operate reliably, securely, and at scale. The ideal candidate brings hands-on experience in a regulated industry such as financial services or healthcare, where data governance, access controls, and compliance are non-negotiable.</p> <p>Responsibilities</p> <p>AI Services Operations & Support</p> <ul> <li>Triage and resolve alerts across AI services and Google Cloud Platform (GCP) on a daily basis, maintaining consistent monitoring discipline across the environment. </li><li>Serve as the first point of escalation for ChatGPT, Claude, and Gemini concerns raised by Research Management and other business stakeholders, diagnosing issues and communicating resolutions clearly across group channels. </li><li>Proactively monitor logs for Gemini Enterprise and GCP to surface and investigate unreported errors before they impact users or workflows. </li><li>Administer and fulfill access requests for AI services, including provisioning, deprovisioning, and auditing entitlements in alignment with least-privilege principles. </li><li>Troubleshoot AI service access issues and SSO failures, working across identity providers and service configurations to restore access promptly. </li><li>Provide technical support for AI desktop applications, managing follow-ups with affected users through to resolution. </li><li>Fulfill ad hoc requests for AI service analytics, delivering usage data and insights to stakeholders on a recurring basis. </li></ul> <p>Cloud & Infrastructure Operations</p> <ul> <li>Own operational support for Azure cloud infrastructure, including monitoring, incident response, and capacity-related tasks. </li><li>Troubleshoot GCP errors of varying complexity, engaging GCP support channels and managing tickets through to closure when needed. </li><li>Diagnose and resolve Netskope certificate issues affecting AI service connectivity, coordinating extended follow-up with affected users as required. </li><li>Troubleshoot Azure ML and VS Code integration problems for data science and research users, supporting complex environments that may require iterative investigation and user coordination. </li></ul> <p>Requirements:</p> <ul> <li>3-5 years of experience in a technical support, cloud operations, or IT engineering role, preferably within financial services or healthcare at a mid-size organization. </li><li>Hands-on experience with Google Cloud Platform (GCP), including log monitoring, IAM, and basic infrastructure troubleshooting. </li><li>Working knowledge of Microsoft Azure, including Azure ML and cloud operations fundamentals. </li><li>Familiarity with enterprise AI platforms including ChatGPT (OpenAI), Claude (Anthropic), and Google Gemini Enterprise. </li><li>Experience with SSO troubleshooting across identity platforms such as Okta, Azure AD, or similar. </li><li>Understanding of Netskope or comparable CASB/SSL inspection tools and their interaction with SaaS and AI services. </li><li>Strong communication skills with the ability to translate technical findings for non-technical business stakeholders. </li><li>Demonstrated ability to manage multiple concurrent incidents and prioritize effectively in a fast-moving environment. </li></ul> <p>Preferred Qualifications</p> <ul> <li>Experience supporting VS Code and developer tooling in a managed enterprise environment. </li><li>Familiarity with AI governance, data loss prevention (DLP), or acceptable use policies for AI platforms in regulated industries. </li><li>Exposure to ITSM platforms such as ServiceNow or Jira Service Management for ticket and request tracking. </li><li>Relevant cloud certifications (Google Associate Cloud Engineer, Microsoft Azure Administrator AZ-104, or equivalent). </li></ul> <p>Employee Benefits</p> <p>GSG is excited to offer its consultants a robust option of benefits which include comprehensive medical, dental, vision and prescription coverage. You will receive company-paid life insurance. In addition, we hope you will take advantage of eligible commuter benefits-like paying for work-related public transit and parking with pre-tax dollars. Save for your retirement with pre-tax contributions that go directly into your 401K. We also care about your pets with several options for pet insurance, discount card and prescriptions.</p> <p>GSG's Commitment to Diversity</p> <p>As a diverse-owned business, GSG is committed to creating a diverse workforce, and we are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.</p> <p>Your Name:</p> <p>Email Address:</p> <p>Phone Number:</p> <ul> <li>I consent to receive SMS and MMS messages from Granite Solutions Groupe about job opportunities and updates. 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