<p>About the Role:</p> <p>You will work with Inside Sales team to serve customers and grow sales of products to markets by effectively managing domestic administrative functions such as: coordinate sales documentation from preparation to final submission and closure; work with service centers and freight forwarders to ensure shipments are handled in a timely manner; communicate with internal and external customers in a professional, expedient manner; support Inside Sales in their day to day activities and assist with customer service.</p> <p>Qualifications:</p> <p>Education: Associates Degree in Business or Equivalent Experience; B.S./B.A. Degree (preferred)</p> <p>Experience: 1-3 years as inside sales assistant or 3-4 years in other related areas</p> <p>Areas of Knowledge: Business, domestic or international sales, business application software, superalloys market and export documentation</p> <p>Skills: Computer literacy, communication skills, organizational skills, math proficiency, problem solving, multitasking, data Analysis, interpersonal communications and professionalism</p> <p>Role Responsibilities:</p> <ul> <li>Professionally manage incoming calls and e-mail requests, determine customer's needs and assist or forward to proper person </li><li>Assist with quoting to resellers </li><li>Track the flow of sales order documents from submission through shipment and payment </li><li>Communicate timely with freight forwarder while ensuring accurate and complete information </li><li>Maintain well organized files for the Windsor, CT inside sales team </li><li>Manage online inquiries and redirect to Marketing, Sales, or Technical Personnel </li><li>Support inside sales with contract review, quote entry, and matching and filing shipping documents when required </li><li>Add/Maintain new customer and Prospects information in AX </li><li>Make recommendations to improve office procedures based on acquired experience </li><li>Assist sales with various sales reports (expense reports, customer reports) as required </li></ul>