<p>The Quality and Process Lead position is part of the Quality and Process team responsible for providing value added service to our customers in addition to support local terminal operation through training and auditing to include but not limited to knowledge, technical support, and quality of service in a timely manner.</p> <p>Core Duties & Responsibilities:</p> <ul> <li> <p>Maintain established company quality standards</p> </li><li> <p>Ensure compliance with our clients' standard operations processes are being followed</p> </li><li> <p>Review standard processes, procedures, and systems to ensure continuous improvement</p> </li><li> <p>Updating client smoke reports</p> </li><li> <p>Reporting damage claims to team and the claims department</p> </li><li> <p>Inventory system support</p> </li><li> <p>Identify and review changes needed in Client SOP's</p> </li><li> <p>SOP Tracking</p> </li><li> <p>Assist with new location roll outs and integrations</p> </li><li> <p>Back up to our parts ordering process</p> </li><li> <p>Back up to our monthly GRI, Turn evaluations, and audits</p> </li><li> <p>Tracking of the final mile audits performed</p> </li><li> <p>Work effectively as a team member with other members of management and human resources</p> </li><li> <p>Report daily to field location when not traveling</p> </li><li> <p>Ability to travel over 50% of the time</p> </li><li> <p>Other duties and tasks as assigned</p> </li></ul> <p>Requirements:</p> <ul> <li>High school diploma or GED required, college degree in business or equivalent work experience preferred </li><li>Ability to carry out assigned task to their completion and meet deadlines </li><li>Prior logistics, inventory, and/or operations experience preferred, 3PL home delivery experience a plus </li><li>Strong working knowledge of Microsoft office products; Excel, Word and PowerPoint </li><li>Excellent verbal, written, communication skills required </li><li>Must be a self-starter, and must be able to multi-task in a fast-paced work environment with minimal direct supervision </li><li>Working knowledge of company policies, practices, and customer related matters as well home appliance knowledge is helpful </li><li>Extensive travel to locations and start-ups required </li></ul> <p>BEWARE OF FRAUD!</p> <p>Hub Group has become aware of online recruiting related scams in which individuals who are not affiliated with or authorized by Hub Group are using Hub Group's name in fraudulent emails, job postings, or social media messages. In light of these scams, please bear the following in mind:</p> <ul> <li>Hub Group will never solicit money or credit card information in connection with a Hub Group job application. </li><li>Hub Group does not communicate with candidates via online chatrooms such as Signal or Discord using email accounts such as Gmail or Hotmail. </li><li>Hub Group job postings are posted on our career site: https://www.hubgroup.com/careers </li></ul>