<p>OVERVIEW: Manage dock team members and daily operations of the dock, including Wet Slips, Dry Slips, Basin and the front lot.</p> <p>KEY TASKS:</p> <ul> <li>Hire, train, motivate, coach, monitor and evaluate the performance of all dock team members </li><li>Maintain dock machinery and equipment effectively and in a safe working condition </li><li>Schedule all maintenance and repairs for dock machinery with Service Manager </li><li>Responsible for setting dock employee work schedules around marine operations </li><li>Oversee and participate in the training of new dock employees </li><li>Audit forklift operator performance to make sure training, job performance and attitude are acceptable </li><li>Initiate and oversee maintenance and repair area relating to the Dock/Yard resulting in a safe and attractive work area </li><li>Manage departmental expenses effectively </li><li>Establish and maintain positive relationships with other departments </li><li>Prepare for and participate in meetings with management or other department heads </li><li>Schedule all sales, service and storage moves keeping in mind the best interest of the potential and existing customers </li><li>Communicate with Office Manager and/or Corporate on a regular basis in regards to storage related information </li><li>In the even that a boat is damaged, promptly report the damage to sales or service and if applicable, contact the customer that same day </li><li>Communicate customer satisfaction standards to all dock personnel </li><li>Monitor results of CSI reports and continually make improvements where and when needed </li><li>Resolve customer complaints and build loyal customer base for marina </li><li>Inventory boats in wet and dry storage weekly </li><li>Responsible for dipping and monitoring fuel tanks </li></ul> <p>KEY RESULT AREAS:</p> <ul> <li>Safe and profitable operation of marina/dock operations </li><li>Severe weather prevention plan executed </li><li>Top condition facility, docks and customer areas </li><li>High level of customer service and responsiveness to issues </li><li>Establish and maintain positive relationships with all departments </li><li>MarineMax and its subsidiaries uses E-Verify, an Internet-based system, to confirm the eligibility of all newly hired employees to work in the United States. Learn more about E-Verify, including your rights and responsibilities. </li></ul>