<p>Location: Remote Jacksonville, FL or Rockford, IL</p> <p>Schedule: Monday-Friday, 8AM-5PM</p> <p>Salary: $17.72 - $22.15 based on experience</p> <p>What work will you perform?</p> <p>In this role, you will provide dedicated support to Landstar's Accounts Receivable Department by cultivating exceptional customer relations to resolve problems that prevent timely payment. You will utilize your abilities to solve problems and retain extensive documentation to assist with bringing the account current. Your experience of working independently and being resourceful will provide you with the tools for success within this position. Your ability to read, write, and speak English and Spanish is required to effectively communicate with all customers and Landstar agents.</p> <p>Essential Responsibilities:</p> <ul> <li>Initiate contact with customers using telephone, e-mail and/or websites to secure payment information and resolve any issues preventing payment. </li><li>Explain terms of shipments and order details to resolve non-payment issues. </li><li>Coordinate with internal company departments to resolve problems preventing payment by ordering necessary documents and/or information for customers. </li><li>Monitor daily the credit limits of customers and notify the Credit department of any Issues/problems. Notify Landstar agents of their over credit limit amount. </li><li>Maintain complete punctual, accurate and organized records of account activity via system notes, e-mails and memorandums. Retain documentation until the issue is resolved. </li><li>Communicate with agents, providing detailed information, such as paperwork and/or customer specific requirements, which is needed to resolve the non-payment issue. </li><li>Complete bad debt, agent charge back and revenue adjustment forms as necessary throughout the collection process. </li><li>Use tools such as Google, State websites, etc., to confirm customer locations, and any other pertinent information between customers and agents that is preventing payment from being issued to Landstar. </li></ul> <p>Required Minimum Experience and Education:</p> <ul> <li>High School Diploma or GED </li><li>Bilingual: ability to speak, read, and write English and Spanish </li><li>One-year experience in an administrative support function </li></ul> <p>Preferred Experience and Education:</p> <ul> <li>One-year prior experience in A/R </li></ul> <p>Knowledge, Skills, and Abilities:</p> <ul> <li>Working knowledge of Microsoft Office </li><li>Excellent interpersonal and communication skills. </li><li>Strong analytical and critical thinking skills; ability to identify alternative solutions and approaches to resolve problems. </li><li>Ability to identify changes in customer trends. </li><li>Good organizational skills and ability to multi-task. </li><li>Ability to work remote with flexibility to report to Jacksonville, FL or Rockford, IL office as requested. </li><li>iSeries 400 </li></ul>