<ul> <li>Operate telephone switchboard, including notifying the answering service when in-house coverage is initiated and when the answering service is to resume coverage. </li><li>Coordinate schedules with backup personnel. </li><li>Answer switchboard and direct calls and messages to appropriate staff with understanding of staff working in various areas and those who may be "on-call" for various situations to assure the optimal functioning of the Agency including weekends and holidays. </li><li>Locate staff in the field as necessary for weekend/holiday personnel that are working. </li><li>Search in computer and find necessary schedules related to visits by staff to specific patients. </li><li>Processes and distributes agency mail as well as all courier mail.. </li><li>Notify appropriate personnel upon delivery from Fed X, PS, W.B. Mason and other deliveries. </li><li>Slot, alphabetize and mail out Doctor's orders for UR on a daily basis as well as color code envelopes for various QI/UR daily mailings. </li><li>Copy and distribute bi-weekly and monthly newsletters. </li><li>Greet VNA visitors in a professional and courteous manner while observing all security procedures. </li><li>Distribute CARES cards to employees as appropriate on a monthly basis. </li><li>Other duties as assigned. </li><li>High School Diploma </li><li>1 year experience in office environment </li><li>Must be computer literate </li><li>Knowledge of basic office equipment and telephone switchboard </li><li>Ability to handle multiple calls in a calm, professional manner. </li></ul>