<p>Job Summary</p> <p>We are seeking a highly motivated and experienced Senior Manager to lead our Field Service and Planning team within our Generation & Service department to support our operating fuel cell power plants. The ideal candidate will have a strong background in fuel cell O&M practices, excellent leadership skills, and a proven track record in managing field service operations and strategic planning.</p> <p>Key Responsibilities</p> <ul> <li>Oversee and manage the field service operations in NAM, ensuring timely and efficient maintenance and repair of fielded assets. </li><li>Develop and implement strategic plans to optimize field service processes and improve overall performance and reduce costs. </li><li>Lead a team of field service technicians, providing guidance, training, and support to ensure high-quality service delivery. </li><li>Provide leadership, coaching and supervision to the scheduler/planner team. </li><li>Review/approve and communicate maintenance schedules created by scheduler/planner for field service technician team and vendors. </li><li>Oversee the organization and handling of a variety of logistics issues in a service environment such as vetting contractors, requesting quotes, parts shipments and initiating purchase orders. </li><li>Work very closely with Supply Chain and Procurement to manage the Service inventory including critical spare parts and overall inventory management to deliver the targets. </li><li>Establishes fleet management plans for ECO implementation. </li><li>Provides budgeting information for all planned maintenance and fleet improvements into the yearly financial budgeting process. </li><li>Collaborate with other departments to ensure seamless integration of field service activities with overall company objectives. </li><li>Ensure maintenance activities are completed on time and within budget through leadership of planning personnel. </li><li>Work cross functionally with Supply Chain and Procurement to ensure all parts and resources are available when needed. </li><li>Establish budgets and manage resources effectively to achieve operational goals & efficiency. </li><li>Ensure compliance with industry standards, regulations, and safety protocols. </li><li>Foster a culture of continuous improvement and innovation within the field service team. </li><li>Drive a culture of accountability and collaboration within the department and with cross-functional groups. </li></ul> <p>Qualifications</p> <ul> <li>Bachelor's degree in engineering or related experience. </li><li>Minimum of 8 years of experience in field service management within the energy sector. </li><li>Provides budgeting information for all planned maintenance and fleet improvements into the yearly financial budgeting process. </li><li>Strong leadership and team management skills. </li><li>Excellent problem-solving and decision-making abilities. </li><li>Proficiency in project management and strategic planning. </li><li>Knowledge of industry standards, regulations, and safety protocols. </li><li>Excellent communication and interpersonal skills. </li></ul> <p>Preferred Skills</p> <ul> <li>Experience with fuel cell technology preferred. </li><li>Familiarity with field service management software and tools. </li><li>Ability to work in a fast-paced and dynamic environment. </li><li>Strong analytical and organizational skills. </li></ul> <p>Nearest Major Market: Torrington</p>