<p>Must Have Technical/Functional Skills</p> <ul> <li>Strong in Communication skills and interpersonal skills with experience in IT Hardware & Software Asset Management services </li><li>Experience in managing PC and Mobile Assets in ServiceNow module and aware of different stages in asset management lifecycle </li><li>Work with vendors to conduct physical asset audit and maintain asset stock rooms </li><li>End to end asset life management (Forecasting, Receiving, Shipping, Maintenance & Recycling) </li><li>Track complete life-cycle management for each asset in order to maintain warranty information, refresh date and end of life information </li><li>Knowledge on ServiceNow, Windows Auto Pilot, Microsoft Office, Windows OS and iOS troubleshooting skills </li><li>Smart hands support for Server and Network devices </li><li>Train the Trainer </li></ul> <p>Roles & Responsibilities</p> <ul> <li>100% Work from Office (Client location) </li><li>Asset inventory management (New Device Asset/Import/Physical Stocking) </li><li>PC Fulfillment (New, Break fix and Lifecycle), PC LCM Scheduling and PC Recertification (Autopilot/Reimage/Import) including shipping and receiving Assets. </li><li>Windows/MAC/iPhone/iPad Fulfillment (Break fix/swap/unassigns) and Device Recertification (Wipe/QA/Reload/Import) </li><li>Accessory Request Fulfillment and Unknown Device Research/Investigation </li><li>PC Diagnostics & Sanitation, recycle pickup requests (from end users) including Asset Offboarding (Device/Accessory Recycle) </li><li>Software Provision/Install Requests, New Printer Configuration Requests, Miscellaneous Service (Return Labels) </li><li>Walkup, Deskside and Remote technical Support (Incident & Request Management/Ticket Escalations) </li><li>New Hire onboarding training and orientation </li><li>AV Meeting Room support </li></ul> <p>Base Salary Range: $50,000 - $70,000 per annum</p> <p>TCS Employee Benefits Summary:</p> <p>Discretionary Annual Incentive.</p> <p>Comprehensive Medical Coverage: Medical & Health, Dental & Vision, Disability Planning & Insurance, Pet Insurance Plans.</p> <p>Family Support: Maternal & Parental Leaves.</p> <p>Insurance Options: Auto & Home Insurance, Identity Theft Protection.</p> <p>Convenience & Professional Growth: Commuter Benefits & Certification & Training Reimbursement.</p> <p>Time Off: Vacation, Time Off, Sick Leave & Holidays.</p> <p>Legal & Financial Assistance: Legal Assistance, 401K Plan, Performance Bonus, College Fund, Student Loan Refinancing.</p> <p>#LI-SV2</p> <p>#LI-KUMARAN</p>