<p>Skill: Genesys Cloud Developer</p> <p>Must have:</p> <ul> <li>5+ years hands-on experience in designing, developing, and testing Genesys Cloud flows using common modules, data actions, data tables, and other components. </li><li>The candidate should be able to demonstrate their technical skills and willingness to learn new technologies, particularly Python and JavaScript, which are used for our configurations within Genesys Cloud. </li><li>AWS Lex experience in creating natural language is a must. </li></ul> <p>Responsibilities:</p> <ul> <li>Design, develop, and test Genesys Cloud flows using common modules, data actions, data tables, and other components. </li><li>Implement and extend Genesys Cloud using SDKs and APIs. </li><li>Collaborate with cross-functional teams to gather requirements and provide technical solutions. </li><li>Develop and maintain automation scripts using Python and JavaScript for Genesys Cloud configurations. </li><li>Integrate Genesys Cloud with Salesforce CTI and other third-party applications. </li><li>Develop and manage digital bots for chat and email within Genesys Cloud. </li><li>Implement Workforce Engagement Management (WEM) solutions within Genesys Cloud. </li><li>Monitor and troubleshoot Genesys Cloud applications to ensure optimal performance. </li><li>Provide detailed documentation and examples of work in areas such as design, data management, error handling, monitoring, alerting, and testing. </li></ul> <p>Salary Range - $95,000 - $110,000 a year</p> <p>#LI-NS2</p>