<p>Description</p> <p>Job Title: Compliance Officer</p> <p>Job Summary:</p> <p>The Compliance Officer works directly with consumers, attorneys and authorized parties. The Compliance Officer is accountable for accessing and acting upon e-mails sent to the firm via its "Contact Us" and related e-mail in-boxes, with the goal of responding to e-mails, or forwarding with instructions within two to four hours of receipt of the initial e-mail.</p> <p>Primary responsibilities and duties:</p> <ul> <li>Daily monitoring of multiple inboxes. </li><li>Accurately respond to consumer/attorney e-mails in a timely fashion </li><li>Accurately document the firms system of record (CLS) </li><li>Provide sent and received emails to designated firm staff as required </li></ul> <p>Minimal Job Qualifications and Requirements:</p> <ul> <li>Collections experience is a plus </li><li>Expert knowledge of all applicable Federal and State collection laws </li><li>Ability to accurately type 40 words per minute </li><li>Strong written and oral communication skills is a must </li><li>Above average spelling and grammar </li><li>Must be able to read and understand written communications from consumers and attorneys </li><li>Demonstrated ability to think independently and use good judgment </li><li>Fundamental knowledge of Microsoft Office Products </li><li>Analytical problem solving skills </li></ul> <p>Education/Experience</p> <ul> <li>High School diploma </li><li>College is a plus </li><li>Must have three years or more experience in the following: call center quality assurance or operations, collections, banking or business related fields. </li></ul>