<p>You will manage customer service requests and inquiries by applying knowledge of Allianz's business, products, customers, and operations. You will influence our results by establishing customer relationships; ensure a high degree of productivity and quality; including recommending process improvements and increasing emerging technologies. You will follow established guidelines and procedures while meeting/exceeding all benchmarks. You will report to the Operations Manager.</p> <p>What you do:</p> <ul> <li>Respond to and process customer service requests and inquiries by applying foundational department knowledge of business, products and customers. Follow established standards while meeting quality and service levels. </li><li>Develop customer relationships by demonstrating communications and interactions resulting in a positive impact to the business. Influence our results by providing proactive customer service, education and communication. Provide customized service and take ownership. Ensure that distribution partners are aware of operational processes and changes. </li><li>Coordinate and assist with team and department projects including participating in implementing process improvement idea. Participate in special assignments to meet our needs. </li><li>Processing and reconciliation through several systems while working with internal and external partners. </li><li>Work under tight deadlines and have great attention to detail. </li><li>Perform daily functions relating to Suspense or reconciliation, ensuring all controls and guidelines are consistently executed. </li><li>Utilization of artificial intelligence tools and resources (e.g. generative AI). </li></ul> <p>What you bring:</p> <ul> <li>2 or more years experience required: Allianz Operations, Insurance or Financial Industry, in multiple customer service focused areas </li><li>Two year degree required or equivalent work experience </li><li>You must be legally authorized to work in the U.S. and will not require immigration sponsorship for visa status now or in the future (e.g. H1-B, L-1, TN, etc). If you are currently on CPT/OPT, you are ineligible due to the need for future immigration sponsorship. </li></ul> <p>Base Salary Range $40,000 - $80,000</p> <p>Actual base salary may vary based upon factors such as relevant experience, qualifications, internal equity of peers, and geographic location. In addition to base salary, this position is eligible for an annual incentive program.</p> <p>What we offer:</p> <p>At Allianz Life, we're proud to provide a benefits package that supports the True Balance of our employees and their families. We offer: a choice of comprehensive medical, dental and vision plan options, flexible spending and health savings accounts, tuition reimbursement, student loan retirement program, generous annual paid leave, an outstanding 401(k) company match, and life insurance. Plus, our employees enjoy an award-winning campus with an array of discounted amenities, including an onsite health center, child development center, fitness facility, convenience store and two cafeterias. Our employees and leaders take an active role in shaping our culture through our Employee Resource Groups, whose activities and advocacy contribute to an environment that welcomes, includes and celebrates diversity. Our generous benefits, campus amenities and inclusive, engaged culture are among the many reasons we're routinely recognized as a top workplace employer.</p> <p>71901 | Customer Services & Claims | Entry Level | Allianz US Life | Full-Time | Permanent</p> <p>Allianz Group is one of the most trusted insurance and asset management companies in the world. Caring for our employees, their ambitions, dreams and challenges, is what makes us a unique employer. Together we can build an environment where everyone feels empowered and has the confidence to explore, to grow and to shape a better future for our customers and the world around us. At Allianz, we stand for unity: we believe that a united world is a more prosperous world, and we are dedicated to consistently advocating for equal opportunities for all. And the foundation for this is our inclusive workplace, where people and performance both matter, and nurtures a culture grounded in integrity, fairness, inclusion and trust. We therefore welcome applications regardless of race, ethnicity or cultural background, age, gender, nationality, religion, social class, disability or sexual orientation, or any other characteristics protected under applicable local laws and regulations.</p> <p>Join us. Let's care for tomorrow.</p>