<p>Position Description:</p> <p>The partner will be responsible for the set up and support of desktop, laptop and mobile equipment for our client. The Desktop Technician is to provide second line support for all technical issues and is responsible for resolving support requests as well as meeting customer satisfaction and continuous service delivery demands. Preference will be given to those with previous On site experience.</p> <p>This role is onsite.</p> <p>Your future duties and responsibilities:</p> <ul> <li>Installing, diagnosing, repairing, maintaining, and upgrading all PC equipment. </li><li>The person will also troubleshoot problem areas in a timely and accurate fashion. </li><li>Smart hands function, performing tasks for remote Network or Server support teams requiring local attention </li><li>Provide end-user assistance where required. </li><li>Image workstations for new deployments. </li></ul> <p>Required qualifications to be successful in this role:</p> <ul> <li>Support, configure, and deploy desktop and laptop systems within various levels of Windows and Macintosh OS. Including also mobile on IOS and android. </li><li>Antivirus support </li><li>Configure and troubleshoot hardware including printers, servers, network, and mobile devices </li><li>Independently solve most desktop issues with minimal supervision; escalate remaining issues to a higher level </li><li>Support and maintain desktop applications </li><li>Create, update, resolve and escalate support requests within a ticketing system </li><li>Documenting, tracking, and monitoring the problem to ensure a timely resolution </li><li>Provide feedback to internal and external support teams </li><li>Create and maintain clear documentation on various procedures of support </li><li>Communicate to client and a multi site support team </li><li>Customer service oriented </li><li>Professional appearance since this is a on site client facing role </li><li>Self-starter, ability to work independently </li><li>Must be able to meet scheduled deliverables </li><li>Team player </li><li>Dynamic </li><li>Autonomous </li><li>Resourceful </li></ul> <p>Education</p> <ul> <li>Minimum education: High School Diploma and relevant experience. College degree in a relevant discipline preferred or equivalent work experience </li><li>A+ Certification or equivalent experience </li><li>Network+ and Microsoft (Azure, InTunes) certifications are considered an asset, although not required </li></ul> <p>Other Information:</p> <p>CGI is required by law in some jurisdictions to include a reasonable estimate of the compensation range for this role. The determination of this range includes various factors not limited to skill set, level, experience, relevant training, and licensure and certifications. To support the ability to reward for merit-based performance, CGI typically does not hire individuals at or near the top of the range for their role. Compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current range for this role in the U.S. is $34,900 to $57,500 annually.</p> <p>CGI anticipates accepting applications for this position through May 30, 2026.</p> <ul> <li>CGI's benefits are offered to eligible professionals on their first day of employment to include: </li><li>Competitive compensation </li><li>Comprehensive insurance options </li><li>Matching contributions through the 401(k) plan and the share purchase plan </li><li>Paid time off for vacation, holidays, and sick time </li><li>Paid parental leave </li></ul> <p>#LI-TM2</p> <p>Skills:</p> <ul> <li>Customer Service & Support </li><li>Hardware Installation </li><li>Leadership </li></ul> <p>What you can expect from us:</p> <p>Together, as owners, let's turn meaningful insights into action.</p> <p>Life at CGI is rooted in ownership, teamwork, respect and belonging. Here, you'll reach your full potential because…</p> <p>You are invited to be an owner from day 1 as we work together to bring our Dream to life. That's why we call ourselves CGI Partners rather than employees. We benefit from our collective success and actively shape our company's strategy and direction.</p> <p>Your work creates value. You'll develop innovative solutions and build relationships with teammates and clients while accessing global capabilities to scale your ideas, embrace new opportunities, and benefit from expansive industry and technology expertise.</p> <p>You'll shape your career by joining a company built to grow and last. You'll be supported by leaders who care about your health and well-being and provide you with opportunities to deepen your skills and broaden your horizons.</p> <p>Come join our team-one of the largest IT and business consulting services firms in the world.</p> <p>Qualified applicants will receive consideration for employment without regard to their race, ethnicity, ancestry, color, sex, religion, creed, age, national origin, citizenship status, disability, pregnancy, medical condition, military and veteran status, marital status, sexual orientation or perceived sexual orientation, gender, gender identity, and gender expression, familial status or responsibilities, reproductive health decisions, political affiliation, genetic information, height, weight, or any other legally protected status or characteristics to the extent required by applicable federal, state, and/or local laws where we do business.</p> <p>CGI provides reasonable accommodations to qualified individuals with disabilities. If you need an accommodation to apply for a job in the U.S., please email the CGI U.S. Employment Compliance mailbox at US_Employment_Compliance@cgi.com. You will need to reference the Position ID of the position in which you are interested. Your message will be routed to the appropriate recruiter who will assist you. Please note, this email address is only to be used for those individuals who need an accommodation to apply for a job. Emails for any other reason or those that do not include a Position ID will not be returned.</p> <p>We make it easy to translate military experience and skills! Click here to be directed to our site that is dedicated to veterans and transitioning service members.</p> <p>All CGI offers of employment in the U.S. are contingent upon the ability to successfully complete a background investigation. Background investigation components can vary dependent upon specific assignment and/or level of US government security clearance held. Dependent upon role and/or federal government security clearance requirements, and in accordance with applicable laws, some background investigations may include a credit check. CGI will consider for employment qualified applicants with arrests and conviction records in accordance with all local regulations and ordinances.</p> <p>CGI will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with CGI's legal duty to furnish information.</p>