<p>Concordia University is a Lutheran higher education community committed to helping students develop in mind, body and spirit for service to Christ in the Church and in the world.</p> <p>Position Summary</p> <p>This full-time, salaried, exempt position is responsible for supporting the admission process through CRM support for all levels of enrollment at CUW and CUAA. Concordia uses Technolutions Slate as our CRM. This position is located at the Mequon campus and reports to the Director of Enrollment Operation.</p> <p>Job Duties & Responsibilities</p> <ul> <li> <p>Build Slate queries to serve a wide variety of purposes, including but not limited to:</p> </li><li> <p>One-off email blasts</p> </li><li> <p>Complex automated SMS and email communication plans</p> </li><li> <p>Data validation</p> </li><li> <p>User reporting needs</p> </li><li> <p>Provide support to various users in all areas of Slate; emails, events, queries, reports, record updates, troubleshooting, and more</p> </li><li> <p>Work closely with admission staff to understand and prioritize needs and provide thoughtful solutions</p> </li><li> <p>Leverage Slate to help build and maintain automations, streamline business processes, and create efficiencies</p> </li><li> <p>Provide a five-star experience to internal and external partners of the university</p> </li><li> <p>Perform other day-to-day operational tasks to support the admissions department as assigned</p> </li></ul> <p>Knowledge, Skills, & Abilities</p> <ul> <li>Outstanding attention to detail </li><li>High level of responsibility and accountability </li><li>Capacity to evaluate complex problems to create efficient solutions </li><li>Ability to work independently and operate effectively within a team environment </li><li>Self-motivated and ability to meet deadlines and prioritize work to successfully complete projects </li><li>Ability to carry out assignments without detailed instructions and obtain facts on which recommendations may be made </li><li>Knowledge of Excel and other Microsoft 365 applications </li><li>A clear appreciation for Concordia's mission and the value of higher education from a Lutheran worldview </li><li>Supportive of the mission and values of Concordia University Wisconsin/Ann Arbor and the Lutheran Church Missouri Synod (LCMS) </li></ul> <p>Education & Experience</p> <ul> <li>A bachelor's degree or equivalent experience is required. </li><li>Bachelor's degree (computer science, math, or a related field preferred but not required) </li><li>Experience in or demonstrable ability to learn SQL, HTML/CSS, or other computer programming languages is preferred. </li><li>Experience working in Slate or other Customer Relationship Management (CRM) software is preferred </li></ul> <p>Physical Demands/Equipment (Click to View)</p> <p>Compensation & Benefits</p> <p>This is a full-time, salary exempt position. The starting wage may be determined upon education and/or experience. Concordia University benefit options include, but are not limited to the following:</p> <ul> <li>Health, Dental and Vision Insurance </li><li>Personal Spending Account, Flexible Spending Account, and/or Health Savings Account </li><li>Disability and Survivor Plan </li><li>Retirement Pension Plan </li><li>Retirement 403(b) Savings Plan </li><li>Basic Life and Supplemental Life Insurance </li><li>Accidental Death and Dismemberment Coverage </li><li>Critical Illness and Accident Insurance </li><li>Tuition waiver benefits (available for employees and their qualified dependents) </li></ul> <p>Compensation and Benefit Details</p> <p>Application Instructions</p> <p>To receive full consideration, all applicants are asked to complete and submit an online employment application through the Concordia University Employment page. To begin, please click the Apply Now section on the job page and then click the Apply For This Position button to begin the application process.</p> <p>Equal Opportunity Employer</p> <p>It is the policy of CU to provide equal opportunity to all employees and applicants for employment in accordance with all applicable federal, state, and local laws.</p> <p>The University will not discriminate against or harass any employee or applicant for employment because of race, color, sex, pregnancy, national origin (including ancestry), citizenship status, physical or mental disability, age, marital status, gender, veteran or military status, predisposing genetic characteristics, domestic violence victim status, or any other characteristic protected by federal, state or local laws.</p> <p>However, CU is an institution of the LCMS and, to the extent allowed by law, CU reserves the right to give preference in employment based on religion. In addition, preference in holding certain employment positions is given to ordained or rostered ministers of the LCMS. Based on a religious tenet, CU recognizes only male, LCMS ordained Ministers of the Gospel, but recognizes both male and female LCMS Rostered Ministers of the Gospel.</p> <p>The Human Resources Department has been appointed to manage the equal employment opportunity program, including all equal employment opportunity activities, as required by federal, state and local agencies. If any employee or applicant for employment believes this policy has been violated, he/she must contact the Director of Human Resources.</p> <p>Concordia University is a HLC accredited, co-educational, liberal arts school offering more than 70 undergraduate majors, over 40 master's degree programs, and 4 doctoral programs. There are also a variety of accelerated evening and e-learning programs.</p>