<p>Benefits:</p> <ul> <li>401(k) </li></ul> <p>Dispatcher/Call Taker</p> <p>Lehigh Valley, PA</p> <p>Benjamin Franklin Plumbing - Lehigh Valley</p> <p>Full-Time</p> <p>Pay Range: $20-$26 per hour (based on experience)</p> <p>About Us:</p> <p>Benjamin Franklin Plumbing is a trusted name in home plumbing services throughout the Lehigh Valley. Our focus is delivering top-tier customer service, prompt scheduling, and professional workmanship. We're growing and looking for a reliable, organized Call Taker/Dispatcher to join our team.</p> <p>Position Summary:</p> <p>This role is responsible for answering incoming calls, scheduling appointments, and dispatching technicians efficiently. You'll be the communication hub between our customers and field teams, ensuring smooth operations and a great customer experience.</p> <p>Key Responsibilities:</p> <ul> <li> <p>Answer incoming calls with professionalism and care.</p> </li><li> <p>Schedule service appointments accurately using our CRM</p> </li><li> <p>Dispatch technicians based on location, job type, and availability</p> </li><li> <p>Maintain real-time communication with field staff.</p> </li><li> <p>Update job statuses and customer records</p> </li><li> <p>Assist in resolving scheduling issues or customer concerns.</p> </li><li> <p>Support overall customer satisfaction and operational efficiency.</p> </li></ul> <p>Requirements:</p> <ul> <li> <p>Previous experience in the plumbing or home service industry is strongly preferred.</p> </li><li> <p>Familiarity with ServiceTitan (our customer relationship management software) is highly suggested - training will be provided</p> </li><li> <p>Strong organizational and communication skills</p> </li><li> <p>Ability to manage multiple tasks in a fast-paced environment</p> </li><li> <p>Detail-oriented and customer-service focused</p> </li><li> <p>Friendly, professional attitude and a willingness to learn</p> </li></ul> <p>Benefits:</p> <ul> <li> <p>Competitive hourly pay ($20-$26/hour)</p> </li><li> <p>401(k)</p> </li><li> <p>Career growth opportunities within a respected service brand</p> </li></ul>