<p>Role: Assistant Branch Manager</p> <p>Why Westerra?</p> <p>Here at Westerra Credit Union, every employee counts. Our teams are made up of high-performing individuals committed to being HONORABLE, INVENTIVE, and CURIOUS - qualities that make us GREAT! Each person brings their authentic self to work every day, and we want you to feel comfortable being YOU.</p> <p>All of our team members work towards a shared purpose: to teach one another to prosper. We strive to be a modern financial community where we all truly belong, both for our employees and the members we serve. We look forward to seeing how you will contribute to this purpose by positively impacting our members' lives through personal attention, financial education, community engagement, and more. This is true for every role, as we believe that we are all member-facing.</p> <p>Founded by schoolteachers in 1934, we are a learning organization at our core. We embed a growth mindset in our employees, ensuring that we all prosper together! If you're ready to make an impact and join a community where you can grow, belong, and thrive, we encourage you to apply today and help shape the future of Westerra!</p> <p>What is the role?</p> <p>The Assistant Branch Manager is a relationship-driven frontline leader, responsible for partnering with the Branch Manager to maintain a positive, highly motivated, and well-trained branch that provides superior member service and promotes member financial success. This role is committed to upholding a strong and engaged culture, through effective coaching, leadership, proactive problem-solving, and networking. The Assistant Branch Manager is responsible for maintaining the operational and consultative sales performance of their assigned branch, positive member interactions, while driving the Westerra Experience (WX) and ensuring member solutions are identified with the member's best interest in mind.</p> <p>What will be expected of me?</p> <ul> <li>Integrates the Westerra Experience (WX) into the daily branch activities, focusing on building relationships and creating an exceptional experience for both members and employees. </li><li>Leads with positive intent, leveraging a proactive approach to problem-solving member and employee needs. </li><li>Partners with Branch Manager to create branch and role specific goals. </li><li>Drives a high-performance culture, by translating business plan goals into execution within the branch. </li><li>Actively engages branch team through a standardized meeting rhythm, including regular 1:1 coaching, team meetings, and recognition. Implements effective communications strategies, ensuring branch staff are informed and have the knowledge and support to effectively execute in their roles. </li><li>Coaches branch team on Westerra's Member's Best Interest (MBI) Solutions approach through effective observations, role-playing, and feedback loops. </li><li>Partners with branch leadership and Business Intelligence to monitor quality of service and sales for members through data analysis, and turns insight into action. </li><li>Leads formalized engagement action-planning conversations with branch team, focusing on maintaining and increasing employee engagement. </li><li>Partners with Branch Manager and Talent Acquisition to interview and assist in the selection candidates for the branch network. Ensures a rich onboarding experience for new hires. </li><li>Ensures branch operations run efficiently by overseeing and monitoring scheduling, security, cash and vault management, expenses and general ledgers, equipment, adherence to policies and procedures, service quality, and audits. </li><li>Through servant leadership, ensure branch needs are met by stepping in as a USR 1, 2, or 3, or other operational positions, as needed. </li><li>Maintains knowledge on industry trends and ensures credit union compliance. </li><li>Consistently demonstrates the Westerra Way Experience and complies with all policies, procedures, and regulations. </li><li>Assists Branch Manager developing staff for current and long-terms department needs and opportunities. </li><li>Obtains NMLS (National Mortgage Licensing System) registration within 30 days of hire </li><li>Obtains and maintains notary public certification within six months of employment (if not already certified) to perform notarial acts such as verifying signatures, administering oaths, and certifying documents </li><li>Other duties as assigned. </li></ul> <p>Will I have Direct Reports? No</p> <p>What am I bringing?</p> <p>Experience/Education:</p> <ul> <li>4+ years of relevant work experience </li><li>Minimum 1 year sales and customer service experience (preferably in financial services) </li><li>2 years teller/operations experience (preferred) </li><li>1 year Supervisory experience (preferred) </li><li>1 year consumer lending experience (preferred) </li><li>High School Diploma or GED is required </li></ul> <p>Skills and Abilities:</p> <ul> <li>Strong operational skills </li><li>Sales and Service Focused </li><li>Member/Customer Focused </li><li>Coaching and training abilities </li><li>Results Oriented </li><li>Problem solving </li><li>Excellent verbal and interpersonal communication skills </li><li>Accountable for completion of assigned processes or programs </li><li>Acts autonomously on most decisions, but may require guidance on more complex judgments </li><li>Advanced understanding of business line and a growing understanding of the overall organization and the competitive environment. </li><li>Able to influence timelines, expectations, and proactively negotiates with department </li></ul> <p>What is the work environment like, and are there physical requirements for this role?</p> <ul> <li>Mon-Fri: On location in the branch (Saturdays on rotation) </li><li>Occasionally: Off-site at business development or community events; may require weekend and/or evening shifts offset by branch schedule </li><li>Office environment </li><li>Ability to lift 25 pounds </li></ul> <p>Salary: in addition to the starting hourly rate of $21.72 - $27, this role is also eligible for Westerra's self-funding reward plan. This plan pays out a cash incentive annually if Westerra hits specific criteria tied to financial goals and this role has a direct impact on the outcome of those results!</p> <p>What are some of our benefit offerings?</p> <ul> <li>Three health plans through UMR that offer a variety of coverage options, including HSA and FSA options </li><li>Two dental plans through Delta Dental </li><li>Basic life and AD&D insurance, short-term disability and long-term disability </li><li>20+ days of paid time off (PTO) per year </li><li>Anniversary time off that consists of 1+ days of paid leave for each anniversary year (PLAY) </li><li>16 hours of volunteer time off (VTO) per year </li><li>11+ paid holidays </li><li>401(k) that includes up to 6% match </li><li>Up to $5250 per year for educational reimbursement </li><li>4 weeks of paid parental leave </li><li>Mental health resources including an Employee Assistance Program (EAP) </li><li>Individualized learning and development programs </li></ul> <p>Please note, applications will be accepted until at least June 25, 2025.</p>