<p>Job Summary:</p> <ul> <li>Reviews, analyzes, and interprets all direct mail, internal, stores, B2B and online orders. Verifies relevant information against source documents, history files and system data files. Enters appropriate data into computer, verifying the data to ensure the timely, efficient and accurate processing of orders and/or inquiry requests. </li></ul> <p>Essential job duties include:</p> <ul> <li>Verifies all pricing, selection and source code information on orders using available source documents and system data files. Maintains attention to detail to ensure that correct items, pricing and addresses are applied to avoid customer claims. </li><li>Enters orders, interpreting order forms mailed in by customers and emails done by internal representatives from other departments. </li><li>Processes gift certificates to include redemptions that are mailed, faxed, emailed, from accounting and specialized certificates, including gift certificates issued from the B2B Department. </li><li>Analyzes, corrects and releases orders, including batch correction, quality control and watch queue orders. Processes customer maintenance using all available resources. </li><li>Researches orders, scans buyer ID for buying history, comments and purchasing patterns to ensure against fraud and duplication of orders. Verifies funds on large or suspect orders. </li><li>Demonstrates a consistent positive attitude to support a productive work environment. Cooperates, communicates and works well with coworkers. Treats all employees and customers respectfully. Meets expectations for attendance and punctuality. </li></ul> <p>Knowledge, Skills and Abilities:</p> <ul> <li>Data Entry Skills. </li><li>Knowledge of Excel. </li><li>Accurate keyboarding skills. </li><li>Ability to problem solve. </li><li>High attention to detail. </li></ul> <p>Schedule: Please plan to work 20-30 hours per week depending on work load. Some OT and weekends may be required during seasonal projects.</p>