<p>Job Description</p> <p>The Home Equity Mortgage Loan Processor will:</p> <p>Key Responsibilities:</p> <ul> <li> <p>Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service</p> </li><li> <p>Manage a large pipeline of applications while meeting required service level agreements</p> </li><li> <p>Responsible for thorough application review, collection, review and validation of all required documentation, including income calculation, following up with the customer within established timeframes and delivering a quality application to Underwriting</p> </li><li> <p>Serve as a primary point of contact, providing customers with timely and periodic status updates of their loan application, returning all inquiry calls within service level agreement. Activities include:</p> </li><li> <p>Accept incoming phone calls</p> </li><li> <p>Make outbound phone calls to follow up on outstanding documents and provide updates on loan status</p> </li><li> <p>Monitor and respond to incoming emails</p> </li><li> <p>Monitor and respond to incoming voicemails</p> </li><li> <p>Document all communication</p> </li><li> <p>Focused on achieving customer delight through successfully establishing customer rapport, setting appropriate expectations, asking probing questions, relationship deepening and executing on all commitments</p> </li><li> <p>Ability to meet production, quality and service standards with emphasis on delivering exquisite customer service</p> </li><li> <p>Able to articulate difficult and/or complex information in a manner that is clear while conveying compassion to drive customer retention and sales partner confidence</p> </li></ul> <p>Role Requirements:</p> <ul> <li> <p>This position requires a flexible schedule, including the ability to work evenings, weekends, and overtime as needed to meet business demands</p> </li><li> <p>Hours are typically 8 am - 5 pm PT or 9 am EST - 6 pm ET depending on your location and business needs</p> </li><li> <p>This is a remote opportunity; must be located within 100 miles of a local Accenture office</p> </li></ul> <p>Qualification</p> <p>Basic Qualifications:</p> <ul> <li> <p>Minimum of 2 years of mortgage experience</p> </li><li> <p>Minimum of 2 years of customer contact experience</p> </li><li> <p>NMLS licensed, if not licensed must be able to obtain license within 30 days of employment</p> </li></ul> <p>Professional Skills Requirements:</p> <ul> <li> <p>Ability to work well in a fast-paced, multi-task environment</p> </li><li> <p>Self-starter that thrives in a team environment</p> </li><li> <p>Strong organizational, problem solving and time management skills</p> </li><li> <p>Professional communication both written and verbal</p> </li></ul> <p>Compensation at Accenture varies depending on a wide array of factors, which may include but are not limited to the specific office location, role, skill set, and level of experience. As required by local law, Accenture provides a reasonable range of compensation for roles that may be hired in California, Colorado, District of Columbia, Illinois, Maryland, Minnesota, New Jersey, New York or Washington as set forth below.</p> <p>We accept applications on an on-going basis and there is no fixed deadline to apply.</p> <p>Information on benefits is here.</p> <p>Role Location Hourly Salary Range</p> <p>California $21.97 to $47.26</p> <p>Colorado $21.97 to $40.82</p> <p>District of Columbia $23.37 to $43.46</p> <p>Illinois $20.34 to $40.82</p> <p>Minnesota $21.97 to $40.82</p> <p>Maryland $21.97 to $40.82</p> <p>New York/New Jersey $20.34 to $47.26</p> <p>Washington $23.37 to $43.46</p> <p>Locations</p>