<p>Job Title</p> <p>Academic Advising Specialist, CID/CBE Student Support Services</p> <p>Agency</p> <p>East Texas A&M University</p> <p>Department</p> <p>College of Innovation and Design</p> <p>Proposed Minimum Salary</p> <p>Commensurate</p> <p>Job Location</p> <p>Dallas, Texas</p> <p>Job Type</p> <p>Staff</p> <p>Job Description</p> <p>INSTRUCTIONS TO APPLICANT:</p> <p>During the application process the "My Experience" page has a section provided "Attachments (Resume/CV, References, Cover letter, etc.)" to upload required documents.</p> <ul> <li>Use the Upload button to add each document. </li><li>You will be able to upload up to 5 documents. Be aware that the maximum size allowed for any one document is 5MB. </li><li>All documents must be electronically submitted through the Texas A&M Online Employment Services website to be considered. </li><li>Incomplete or improperly submitted applications may be excluded from consideration. </li></ul> <p>Please provide the following documents:</p> <ul> <li>Cover Letter </li><li>Resume/CV </li><li>Three professional references with complete contact information (Unsolicited letters of recommendation will not be considered). </li><li>Transcripts (Unofficial will be accepted with application. Official transcripts are required at time of verbal offer). </li></ul> <p>If transcripts are from an international institution, it is the responsibility of the applicant to have the transcripts translated and evaluated by an approved credential evaluator.</p> <p>Please do not withdraw your application in an attempt to upload a missing document. If you need assistance with this or any other matter, please contact us at HR.Hiring@tamuc.edu.</p> <p>SUMMARY:</p> <p>The College of Innovation and Design (CID/CBE) Academic Advising Specialist assists students in the competency-based education programs who have completed their first term (or who enter the program Core Curriculum complete and/or with 36 or more hours) to enroll in subsequent terms. This position places a high emphasis on excellence in customer service. Utilizes established degree plans to assist students to efficiently and successfully graduate. Answers student questions and assists with individual student support service needs. The Student Support Specialists also connect students with East Texas A&M University post-graduation auxiliary services such as the Alumni Office and Career Development. The primary work location is the ETAMU Dallas site.</p> <p>ETAMU is a fast-growing public university with a strong reputation for academic excellence, research innovation, and student success. With over 140+ degree programs, a 20:1 student-to-faculty ratio, and nationally ranked online and graduate programs, ETAMU is committed to transforming lives through quality education. Our employees benefit from a collaborative community, cutting-edge research opportunities, and outstanding resources.</p> <p>DUTIES & RESPONSIBILITIES:</p> <ul> <li>Assist students in the competency-based education programs who have completed their first term or who enter the program Core Curriculum Complete and/or with 36 or more hours to enroll in subsequent terms. </li><li>Utilize established degree plans to assist students to efficiently and successfully graduate. </li><li>Revise and/or create degree plans to reflect program course requirements and updates. </li><li>Register students and provide guidance on academic probation. </li><li>Answer student questions and assist with individual student support service needs. </li><li>Connect students with ETAMU post-graduation auxiliary services such as the Alumni Office and Career Development. </li><li>Meet, refer, and follow-up with CID students regarding their needs and concerns. </li></ul> <p>MINIMUM REQUIREMENTS:</p> <ul> <li>Education: Bachelor's degree in applicable field or equivalent combination of education and experience. </li><li>Experience / Knowledge / Skills: Four years of related experience in customer or student services. Knowledge of word processing, spreadsheet, and database applications. </li><li>Ability to: Multi-task and work well as part of a team. Ability to process sensitive information and maintain confidentiality. </li><li>Licensing/Professional Certifications: None </li><li>Physical Requirements: None </li><li>Other Requirements: May occasionally require work outside normal business hours such as evenings or weekends. </li></ul> <p>PREFERRED EDUCATION / SKILLS/ EXPERIENCE:</p> <p>Higher education experience. Experience with Student Information Systems, degree planning and degree audits. Customer service training or certifications.</p> <p>SUPERVISION OF OTHERS:</p> <p>May assist to supervise graduate assistants or student workers</p> <p>WHY WORK AT EAST TEXAS A&M UNIVERSITY?</p> <p>Competitive Benefits & Work-Life Balance:</p> <ul> <li>Employee tuition assistance for master's and doctoral programs. </li><li>Comprehensive benefits package including health, dental, vision, life, and long-term disability insurance. </li><li>ETAMU contributes to employee health and basic life insurance premiums. </li><li>12-15 days of annual paid holidays, plus up to eight hours of paid sick leave and vacation each month. </li><li>Automatic enrollment in the Teacher Retirement System of Texas (TRS), with optional additional retirement plans (ORP). </li><li>Physical wellness program and wellness release time for eligible employees. </li></ul> <p>Career Growth & Development:</p> <ul> <li>Access to cutting-edge research opportunities at a designated R2 Research Institution. </li></ul> <p>Academic Excellence:</p> <ul> <li>ETAMU is ranked among the top 30% in five online degree programs and offers national recognized academic programs. </li><li>Over 140 degree programs, including nationally ranked online and graduate options. </li><li>First accredited institution to offer a competency-based bachelor's degree in criminal justice. </li><li>Distance education offerings in Corsicana, Dallas, Frisco, McKinney, Mesquite, Bryan, and online. </li></ul> <p>State-of-the-Art Facilities:</p> <ul> <li>Work in advanced facilities such as the 113,470-square-foot Nursing and Health Sciences Building, featuring a state-of-the-art simulation hospital and a 1,300-acre agricultural research farm. </li></ul> <p>Vibrant Campus Life:</p> <ul> <li>Engage with over 95 student organizations and 14 NCAA Division I athletic teams, contributing to a thriving campus community. </li></ul> <p>Prime Location & Growth:</p> <ul> <li>Enjoy the benefits of working in rapidly growing regions, with abundant career opportunities at six locations across Dallas and Northeast Texas. </li></ul> <p>Visit us on our social media:</p> <ul> <li>Facebook, Twitter, Instagram, YouTube, LinkedIn, and ETAMU News </li></ul> <p>All positions are security-sensitive. Applicants are subject to a criminal history investigation, and employment is contingent upon the institution's verification of credentials and/or other information required by the institution's procedures, including the completion of the criminal history check.</p> <p>Equal Opportunity/Veterans/Disability Employer.</p>