<p>Overview</p> <p>First year total compensation: $48,000- 53,0000</p> <p>WHO WE ARE</p> <p>We are a growing, purpose-driven organization that provides premium hospitality, driving, and related people-services to car dealerships across the country.</p> <p>Our Values: Servant Leadership, Ownership, Heart, Excellence, Growth</p> <p>We exist to create transformative job experiences for our team and deliver extraordinary service to our partners</p> <p>10-year Vision: A community made up of thousands of team members who are thriving personally, professionally, and financially.</p> <p>Management Training Program Details:</p> <p>As a management trainee, you can count on this program to prepare you to create your ideal career (regardless of the industry!) Our company is being built exclusively with leaders who develop from our training and guidance from within and externally.</p> <p>Training completion will take between 60 - 90 days (depends on current experience.) The compensation package includes benefits such as weekly pay, performance bonuses, and much more.</p> <p>And you'll learn what it means to always put our people first. Ours is a culture of friendly competition, which is critical to growing our business - and your success.</p> <p>Compensation, Perks, and Benefits:</p> <ul> <li>$48,000- $53,000, paid weekly! </li><li>Opportunity to earn monthly performance bonuses in addition to base wages </li><li>Unlimited growth potential as we expand nationally </li><li>Culture-based around open communication and personal growth </li><li>Weekly pay, PTO, medical, dental, vision, life insurance, and many more! * Management bonus incentive </li><li>Focus on career growth and mentorship </li><li>Emphasis on flexible schedules </li><li>Fun and motivated co-workers </li></ul> <p>The Opportunity:</p> <p>We are seeking an Account Manager to take ownership of daily valet operations across one or more client locations. As an Account Manager, you'll serve as the on-site leader responsible for ensuring operational excellence, team performance, and customer satisfaction at a mixed-use commercial property featuring a Hotel, Office Space, and two Restaurants/Bars in Columbus's "Short North." This is a hands-on role requiring oversight of team leads, valet/parking attendants, and a strong focus on communication and safety.</p> <p>Responsibilities</p> <p>What You'll Do:</p> <ul> <li>Ensures the daily operations within his/her portfolio perform in accordance to company policy. This includes working assigned hours at every assigned location(s), maintenance and upkeep of all assigned facilities, new hire training, enforcing the thinksafe program, and direct responsibility for week to week staffing </li><li>Directly responsible for client satisfaction and team of all assigned location(s) </li><li>Step in as shift lead and follow shift lead standard operating procedures and daily reporting when necessary </li><li>Ensuring payment, parking compliance, and reporting on a daily basis by utilizing parking software at any assigned locations, including being responsible for team's utilization of parking software and hotel integration regarding guests, vehicles, occupied rooms and how that affects their room billing </li><li>Responsible for accurate valet billing and creates a clear audit trail that tracks cars to nightly room stay and reports to Citrin and client in a timely manner </li><li>Perform preventive maintenance and repairs on equipment (e.g., parking gates, parking machines, facility lighting, signs, equipment, etc.). </li><li>Day-to-day management of parking locations ensuring that parking operations are handled within Citrin and client guidelines and identify need </li><li>Very responsive to Operations Manager and Director instruction and feedback and executes action plans to resolve issues in a timely manner. </li><li>Monitor facility maintenance for cleanliness standards, including but not limited to cleaning and maintaining grounds, parking lots, and garage facilities (e.g., stairwells, general lobby, parking space areas, etc.), sweep up location and take out the trash at each location </li></ul> <p>What we're looking for</p> <ul> <li>At least 1-2 years of leadership or operational experience (parking, hospitality, or service industry experience = bonus points) </li><li>Strong communication, time management, and tech skills (Google Apps, Microsoft Office) </li><li>Ability to lead by example and drive performance across a team </li><li>A flexible schedule and willingness to average 40-45 hours/week at the location. </li><li>Bonus: Experience in automotive, parking, or car wash industries </li><li>Bonus: Bachelor's degree in business or related field </li></ul> <p>Qualifications</p> <p>Requirements:</p> <ul> <li>Required availability during hours of operation, Wednesday - Sunday, 7AM - 8PM. </li><li>Although rare, must have the ability to assist on an on-call basis in case of location emergencies or major issues resulting in client dissatisfaction. </li><li>Must have reliable transportation to get to and from work. </li><li>Must be at least 18 years old </li><li>Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future </li><li>All candidates must complete a background and motor vehicle record check after a conditional offer has been made </li><li>Must have a valid driver's license with no significant infractions </li></ul> <p>DashCams: Citrin invested in the safety of team members by implementing dashcams. The purpose of dashcams are to protect our drivers while driving and improve off-site driving behaviors. All Citrin team members are required to use dashcams while operating vehicles.</p> <p>How to Thrive as a Leader at Citrin</p> <p>Lead by Example Through Our Core Values: Demonstrate a consistent commitment to Citrin's core values in every interaction-with clients, team members, and partners-setting the tone for a high-performing, service-driven culture.</p> <p>Foster a Culture of Feedback and Growth: Promote openness to feedback at all levels, modeling coachability and creating a space where your team feels supported, heard, and motivated to grow.</p> <p>Drive Agility and Operational Excellence: Lead with flexibility and a solutions-oriented mindset, adapting quickly to shifting priorities, high-volume demands, and complex challenges without losing sight of safety or service quality.</p> <p>Champion Exceptional Service: Instill a passion for excellence by setting high standards for guest service and operational execution-building trust, loyalty, and long-term relationships with clients and customers.</p> <p>Inspire and Empower Your Team: Balance collaboration and autonomy-working alongside your team while providing clear direction, accountability, and the support needed to drive performance.</p> <p>Lead Proactively with a Problem-Solving Mindset: Anticipate potential roadblocks and navigate them with confidence and creativity. Empower your team to think critically and act decisively in the moment.</p> <p>Responsibilities What You'll Do: - Ensures the daily operations within his/her portfolio perform in accordance to company policy. This includes working assigned hours at every assigned location(s), maintenance and upkeep of all assigned facilities, new hire training, enforcing the thinksafe program, and direct responsibility for week to week staffing - Directly responsible for client satisfaction and team of all assigned location(s) - Step in as shift lead and follow shift lead standard operating procedures and daily reporting when necessary - Ensuring payment, parking compliance, and reporting on a daily basis by utilizing parking software at any assigned locations, including being responsible for team's utilization of parking software and hotel integration regarding guests, vehicles, occupied rooms and how that affects their room billing - Responsible for accurate valet billing and creates a clear audit trail that tracks cars to nightly room stay and reports to Citrin and client in a timely manner - Perform preventive maintenance and repairs on equipment (e.g., parking gates, parking machines, facility lighting, signs, equipment, etc.). - Day-to-day management of parking locations ensuring that parking operations are handled within Citrin and client guidelines and identify need - Very responsive to Operations Manager and Director instruction and feedback and executes action plans to resolve issues in a timely manner. - Monitor facility maintenance for cleanliness standards, including but not limited to cleaning and maintaining grounds, parking lots, and garage facilities (e.g., stairwells, general lobby, parking space areas, etc.), sweep up location and take out the trash at each location What we're looking for - At least 1-2 years of leadership or operational experience (parking, hospitality, or service industry experience = bonus points) - Strong communication, time management, and tech skills (Google Apps, Microsoft Office) - Ability to lead by example and drive performance across a team - A flexible schedule and willingness to average 40-45 hours/week at the location. - Bonus: Experience in automotive, parking, or car wash industries - Bonus: Bachelor's degree in business or related field</p>