<p>Description</p> <p>We're seeking a talented Parts Expert to join the Transwest Team! Transwest is a leading provider of top-quality commercial trucks and transportation solutions. Committed to reliability and customer satisfaction, Transwest is dedicated to driving success in the transportation industry.</p> <p>Why join the Transwest Team?</p> <ul> <li>Exceptional Leadership </li><li>Beautiful, Updated & Clean Environment </li><li>Competitive PTO & Benefits Packages </li><li>Company Training </li><li>Opportunities for Advancement </li><li>Quick & Efficient Interview Process </li></ul> <p>We offer a full benefits package for eligible employees including:</p> <ul> <li>Medical, Dental, and Vision Insurance </li><li>Life (Voluntary and Employer Paid) and Disability Insurance </li><li>401(K) with company match beginning with your first contribution. </li><li>HSA and/or FSA </li><li>Paid Time Off, Sick Time, and Company Paid Holidays </li><li>Employee Car Discount Program </li></ul> <p>Essential Duties & Responsibilities:</p> <ul> <li>Drive parts sales. </li><li>Answer incoming calls. </li><li>Follow-up on orders. </li><li>Respond to customer inquiries. </li><li>Provide information and updates. </li><li>Record departmental data and make suggestions for improvement. </li><li>Document customer quality issues and make suggestions for improvement. </li><li>Learn and educate others of relevant policies, procedures regarding purchases, returns, credit terms, etc. </li><li>Maintain familiarity with all inventory products and merchandising programs and ordering systems. </li><li>Provide troubleshooting support and service. </li><li>Process orders in a timely and accurate manner. </li><li>Set an example of professionalism and positivity. </li><li>Maintain an orderly and safe working environment. </li><li>Additional duties as assigned. </li></ul> <p>Requirements</p> <p>Work Environment & Physical Abilities:</p> <ul> <li>Activities require a full range of motion including; handling and lifting, manual and finger dexterity and eye-hand coordination. </li><li>This position may require standing, balancing, bending or stooping for prolonged periods of time. </li><li>This position requires corrected vision and hearing within normal range. </li><li>This position requires the ability to work under stressful conditions or irregular hours. </li></ul> <p>Required Education, Experience, Knowledge & Skills:</p> <ul> <li>High school diploma or equivalent. </li><li>Valid driver's license and MVR in good standing. </li><li>Excellent written and verbal communication skills. </li><li>Multitasking Skills </li><li>Customer Service Skills </li><li>Conflict Resolution Skills </li><li>Detail Oriented </li><li>Quick Thinking </li><li>Emotional Intelligence </li><li>Computer Efficiency </li><li>Ability to work any shift if needed. </li><li>Ability to successfully complete a general abilities assessment. </li><li>Ability to pass a post-offer background check, physical and drug screen. </li></ul> <p>Preferred Education, Experience, Knowledge & Skills:</p> <ul> <li>Previous experience in a similar role. </li><li>Knowledge of diesel engines, gas engines, drive train and suspension. </li><li>Heavy and medium duty truck industry experience. </li></ul> <p>Job Details:</p> <ul> <li>Bonus Eligibility: Yes </li><li>Reports To: Parts Manager </li><li>Shift: (Monday - Friday) (Flexible Hours) </li><li>Closing Date: Open Until Filled </li></ul>