<p>About the Team: The HR operations team, endeavors to continuously build and deliver a seamless and positive employee experience across the whole employee lifecycle. We are dedicated to leading with care and have empathy in mind. We strive to develop efficient and simple people processes, systems, policies, and programs. We aspire to ensure employees feel heard and that they are given the appropriate resources and support needed to be effective and efficient during their careers. As a Benefits Specialist at TikTok, you will be supporting various employee benefits, including but not limited to Leave of Absence (LOA), healthcare benefits, and 401(k) retirement plan. The ideal candidate should have strong experience and knowledge in leave management, benefits operation and applicable compliance requirements per different types of plans, along with benefits vendor management and system optimization experience.</p> <p>Responsibilities:</p> <ul> <li>Manage Leave of Absence (LOA) cases and daily operations, serve as the liaison between the employee, leave and disability vendor, manager, and HRBP regarding their need for leave, closely collaborate with the business on complex scenarios; </li><li>Provide ongoing tier-2 support to employees and businesses throughout the leave journey, manage LOA email inbox and internal tickets; </li><li>Manage leave and disability vendors, including new vendor implementation, billing, monitor vendor usage and continually evaluate vendor performance based on SLA; </li><li>Conduct the periodical audits to ensure the integrity of LOA data across platforms, such as census data, leave dates, LOA pay, and return status; </li><li>Manage key leave transition processes and LOA pay related tasks, Conduct LOA and Disability program filing per federal and state requirements; </li><li>Manage Workers Compensation claims; </li><li>Manage LOA communication and wiki guides, identify service and process gaps through daily operation and deliver continuous improvement on employee experience and operation efficiency; </li><li>Build Standard Operating Procedures (SOPs) and Job Aids to provide instructions for leave related tasks. </li></ul>