<p>Site: Wentworth-Douglass Hospital</p> <p>Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.</p> <p>Job Summary</p> <p>The Telecommunications Operator is responsible for ensuring effective communication within the hospital environment, supporting staff, patients, and visitors. This role primarily focuses on operating the hospital's phone system, relaying messages, answering inquiries, and providing information. The operator also ensures that emergency calls and codes are handled quickly and accurately, contributing to the smooth functioning of hospital operations.</p> <p>Qualifications</p> <ul> <li>Operate the hospital's telecommunications system, including answering incoming calls, making outgoing calls, and routing calls to appropriate departments. </li><li>Relay emergency codes, pages, and other critical messages promptly and accurately. </li><li>Provide assistance to hospital staff, patients, and visitors by answering queries and directing them to the appropriate resources. </li><li>Maintain accurate records of communication and calls, including documenting emergencies and urgent messages. </li><li>Assist with handling patient requests for information and service. </li><li>Coordinate with security, facilities management, and medical teams to relay information regarding emergencies, maintenance, and other urgent situations. </li><li>Ensure that equipment is functioning properly and report any issues or malfunctions. </li><li>Follow established protocols to prioritize emergency calls and other critical communications. </li></ul> <p>Education</p> <p>High School Diploma or Equivalent required</p> <p>Can this role accept experience in lieu of a degree?</p> <p>No</p> <p>Experience</p> <p>Customer service or call-center experience 2-3 years preferred</p> <p>Knowledge, Skills and Abilities</p> <ul> <li>Good inter-personal and phone skills. </li><li>Commitment to demonstrate consistent outstanding customer service. </li><li>Confident to quickly assess situations and make reasonable judgement decisions. </li><li>Must be able to prioritize rationally. </li></ul> <p>Additional Job Details (if applicable)</p> <p>Remote Type</p> <p>Onsite</p> <p>Work Location</p> <p>789 Central Avenue</p> <p>Scheduled Weekly Hours</p> <p>40</p> <p>Employee Type</p> <p>Regular</p> <p>Work Shift</p> <p>Rotating (United States of America)</p> <p>EEO Statement:</p> <p>Wentworth-Douglass Hospital is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.</p> <p>Mass General Brigham Competency Framework</p> <p>At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.</p>