<p>Job Responsibilities</p> <p>Installs, configures, maintains, transports, and upgrades PC hardware and software throughout the headquarters building, including all peripheral computer equipment, i.e., printers, scanners, etc. Maintains and disposes of IT inventory in Active Directory and Drakewell AM Cloud based on agency policies and IT procedures in accordance with applicable audit guidelines and standards.</p> <p>Diagnoses and resolves problems reported by users on PC hardware/software. Records work performed in help desk system. Manages user network accounts with Active Directory. Provides users with basic security and technical guidance. Assists with the implementation of upgrades on Microsoft Windows and peripheral software on new and existing desktops, laptops, and tablets.</p> <p>Assists with the deployment of new and existing hardware, including desktops, laptops, tablets, and printers, including network printers and open enrollment printers and scanners. Ensures that Cisco VPN client can connect on portable devices. Monitors the helpdesk application. Resolves IT helpdesk tickets and/or forwards tickets to the appropriate department/technician as needed. Ensures all trouble tickets are resolved in a timely manner. Records work performed in the help desk system. Assists users with advice and direction to the agency and on purchases of hardware and software. Performs other related duties as assigned.</p> <p>Minimum and Additional Requirements</p> <p>A high school diploma and one and one-half (1.5) years of experience in office automation systems, data communications system design, installation, operation, repair, or processing of information in a data processing environment or related systems; or an approved acceptable equivalence. A valid motor vehicle operator's license is required.</p> <p>The physical demands for the essential functions of this position include sitting or standing at a desk for extended periods and working on a computer. May be required to lift up to 30 lbs. May be required to work outside of normal work schedule, especially during inclement weather and/or other departmental-related emergencies. In order to effectively provide service to end users, this employee must be capable of utilizing a telephone and PC for long periods of time.</p> <p>Additional Comments</p> <p>The South Carolina Department of Transportation is committed to a diverse workforce and does not discriminate on the basis of race, color, religion, sex (including pregnancy), national origin, age (40 or older), disability or genetic information.</p>